ID Mobile Bundle not applied

  • 2 March 2023
  • 1 reply
  • 34 views
Joseph Austin
Rank

Hi 

I bought a ID mobile bundle on the 22/02/2023 yet it never appeared on my ID Mobile account yet it came out of my bank account what can you do about this please.

Yours

Joseph Austin

Mohammed 1 year ago

Hey @Joseph Austin,

Sorry to hear that the bundle hasn’t applied correctly.

We’ll need to review the account to see what’s happend here.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

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1 reply

Mohammed
Rank
Userlevel 7
Badge +10

Hey @Joseph Austin,

Sorry to hear that the bundle hasn’t applied correctly.

We’ll need to review the account to see what’s happend here.

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Mohammed

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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