I’ve been in the States for 12 hours and my phone isn’t sending/receiving texts, and the internet isn’t working. The roaming is set-up on both my iPhone and in the ID mobile app. I did have a £25 spend cap but that’s ran out whilst on the phone to ID Mobile trying to fix it, and now I can’t increase the cap any further.
I’m on my own and about to go backpacking in the mountains- this is causing me a huge safety risk and ID Mobile isn’t helping me! Please can someone assist? In 2023 I don’t understand how there can be such an issue with 1. Using a phone abroad and 2. Contacting the carrier for help! :(