Mike the Bike

  • 21 April 2023
  • 4 replies
  • 18 views
M
Rank

 I am an old person who struggles with modern tech. I have been trying to speak to BOT, sending messages, registering, phone calls, all to no success. All I want to do is pay for a sim card renewal, you would not believe how difficult a thing could be, they do not even recognise their own phone number/

4 replies

andewhite
Rank
Userlevel 8
Badge +9

Okay @Michael Ward, try and instruct the bot by typing “talk to a person”, and you should get through to an agent in the support team.

The agents work until 8pm weekdays, and 6pm at weekends.

Good luck.

M
Rank

Okay @Michael Ward, try and instruct the bot by typing “talk to a person”, and you should get through to an agent in the support team.

The agents work until 8pm weekdays, and 6pm at weekends.

Good luck.

Thank you for your reply and advice. I have just found another way e mail. I am not sure if I have made contact. Mike

andewhite
Rank
Userlevel 8
Badge +9

Emails to iD may never receive a reply, and if they do they may just ask you to use live chat.

Good luck @Michael Ward.

Kash
Rank
Userlevel 7
Badge +7

Hi @Michael Ward,

Welcome to the Community!

Do you still require assistance with your query?

If so please let us know here and we can help you out.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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