I have on month pay as go bill of £8. However, I have be charged £9.97 for month of September 2023. The bill is complete garbage characters the would provide me any insight towards where the extra cost has come from. I have capped by spend £0 so in theory, I should not be allowed to spend any money on any extra that is not already covered in the package.
Why is this happening and why are bill statements in my accounts garbage characters.