My phone does not connect to net work. It says I have no credit, but I have a £8 bundle with 3.7gb left +£5 top-up. I cannot use the internet or my data at all.
I don't know what to do.
not connecting to network
Userlevel 7
+10
Hey
Have you tried restarting this?
When does the current bundle show as expiring for?
When was it first applied?
Have you been able to use any usage on this bundle previously?
Mohammed
Hello
We have restarted the phone as well as moved the Sims card to another phone. It still does not work.
There at over 3.7GB left from 4GB bundle. Some issues in the past, but not to that extent- we had managed to fix them by re writing our address with a space (weird I know)- but this time nothing works. He has been using the bundle for 2 years now I think. It expires mid August, ready to be renewed for another month, and I even added £5 top-up just to be sure there was enough money.
Userlevel 7
+7
Hi
Is the handset showing that there is a SIM inserted?
If you go to network settings and try and manually connect to iD Mobile does that work?
It may be a faulty SIM card which means that you’ll need a replacement. You can visit your local Curry’s store for a replacement SIM card.
Kash
Reply
Sign up
Already have an account? Login
Log in / Register
No account yet? It's really easy to register here
Or log in to the iD Community using your Facebook account
Log in with Facebookor
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
Why iD
Mobile?
- Data Rollover
- Bill Capping
- Roaming
- Find out more