I have the pay-as-you-go Unlimited bundle, with unlimited minutes, texts and data.
The past few days, I have been unable to access data. I hadn’t needed to make any calls or send any texts, but I’ve just tried and neither of those things is working either. Texts fail to send, and when I called my voicemail I got a recorded message, which said:
“You are currently unable to make any calls because you’ve reached your capped limit. To start using your phone again you need to make a payment or increase your capped limit.”
It says I can do this by logging in to my account, but I can’t see anything about a capped limit in my account. In any case, as far as I know, the concept of a cap is only applicable to pay monthly contracts, not pay-as-you-go, and I haven’t done anything that would exceed one. Usually I can call Voicemail just fine by using minutes from my allowance.
The network is redirecting all Web traffic to a captive portal. The captive portal is actually broken, because it redirects itself to itself in an endless loop, so I don’t actually get to see the page it is trying to show me. In Chromium-based browsers, this results in ERR_TOO_MANY_REDIRECTS. Sometimes I get ERR_CONNECTION_RESET instead.
If I connect to WiFi, so that I have full internet access and I am not trapped in the captive portal, I can then reload the page that the captive portal was trying to send me to and I can see that it is an iD Mobile page that tells me I am unable to use data, either because I have run out of credit or used up my data allowance. Its URL is https://my.idmobile.co.uk/no-credit.htm
It is true that I have £0 credit in my account. But I also have the £20 Unlimited bundle, so data should be working fine regardless. If I log into my account, it still shows that I have an infinite amount of data, texts and minutes remaining in my allowance.
When this first happened, I was only a couple of days away from my next bundle renewal, so I decided to wait and see if it fixed itself when the bundle renewed. Unfortunately, it hasn’t. The bundle got renewed yesterday and I got the usual text message from iD saying the payment was successful; but the network is still redirecting me to the broken captive portal that says I’ve run out of data.
Of course, I’ve tried turning the phone off and on again, but it hasn’t made any difference.
So, it looks like I’m currently paying £20 a month for practically no service at all.
On the plus side, it looks like I can still receive texts, which is lucky, because I had an important text come through with some appointment details yesterday. (Not to mention 2 factor authentication texts for logging in to things.)
Any ideas?
