I ran out of mobile data in March 2023 and so I switched to WIFI only and for good measure turned off mobile data on my phone. I get 2GB mobile data as part of my monthly package.
The new billing period started yesterday 7 April and I logged into my account to discover that I have allegedly used 1020.36 GB in less that 24 hours despite my mobile data is still SWITCHED OFF.
I used the only chat but the agent was not help. He/she kept telling me how much data I had left and not addressing the issue.
ID Mobile is only as good as the service they provide when things go wrong and right now I am not having much confidence in them and at this stage I am more than happy to switch to another provider who have knowledgeable live human beings on duty that I can speak with when I have a problem and who are empowered to investigate and provide a solution.
Can I get some assistance please?