Hello, I am having problems making or receiving phone calls, and I am also unable to top up my account.
Whether I make or receive a phone call, neither person can hear the other. If I make or receive a phone call through WhatsApp, I don’t have this problem. Therefore, the problem does NOT appear to be with my phone (iPhone 11) but with the ID network.
I am able to send and receive texts through the ID network, so no problem there.
Also, I have tried to top up my account at least 6-7 times and that doesn’t work. I even deleted my debit card info and successfully re-entered it and it still doesn’t work. So again, something appears to be wrong with ID.
Please help.
Thank you,
Beatrice
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