Question

top up payment

  • 5 June 2023
  • 1 reply
  • 23 views

I pay £6.00 a month as pay as you go but for some reason I have £11.99 comes up as top up in the app on my acct

 

 


1 reply

Userlevel 7
Badge +10

Hey @Trevor Wright,

Are you sure you’re on Pay as you go or on a Pay Monhtly plan?

We do not have any £11.99 bundles so unless you topped up £11.99, I’m not sure where that figure has come from.

Have you been in contact recently and/or provided any good-will gestures?

Mohammed

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