Question

Trying to transfer old number - request rejected

  • 20 August 2023
  • 2 replies
  • 58 views

Userlevel 1

I keep getting the same error when I try to transfer my old number - The requested URL was rejected. Please consult with your administrator. 

Your support ID is: 3258281635080882922.

Any ideas?

I have tried it outside my iD account and in my new iD account but it doesn’t seem to like the link (https://switching.idmobile.co.uk/).

I have the PAC from my old network ready to go.

 


2 replies

Userlevel 8
Badge +6

Logout of you iD Mobile community account and then access the link.

Userlevel 7
Badge +7

Hi @Kristine Mckay,

Welcome to the Community!

If you still have issues following what @WelshPaul advised, please let us know.

 

Kash

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