My elderly Mum is in a care home and is too frail to use her phone anymore so I wish to cancel it. I have power of attorney and I have access to her portal but when I click on the link to ‘Switch or Cancel Now’ https://www.porting.idmobile.co.uk/AutoSwitchingCommunity this creates an error
The requested URL was rejected. Please consult with your administrator.
Your support ID is: 8457716974445013842
Anyone else had this issue. Live Chat is busy right now
+7
Hi
Welcome to the Community!
We are sorry to hear that you are having issues with disconnecting the account.
We have a team trained to give a high level of support to customers with vulnerability and/or accessibility needs. You can contact our dedicated Vulnerable Customer Team on 0800 049 2376.
From the error you are getting it may be worth trying on a different device or browser.
Kash
Thank you that suggestion was helpful. I was able to access that page without an error using MS Edge rather than Chrome so I am able to cancel the plan.
Kind regards
Kate
+7
Hi
Glad to hear that this is resolved.
If you require further assistance in the future you can get back in touch via the Community.
Kash
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