Question

Unable to make calls or send text messages

  • 22 March 2023
  • 3 replies
  • 78 views
Kelly Horton
Rank

My daughters ID sim has stopped allowing her to make calls or send messages despite having a monthly bundle.  In app is showing she has unlimited calls/text and most of her data remaining.

When logging into app on her phone she is being told to go to online version as app not working.  Have logged into the online version and can see her bundle.

Any suggestions as we are paying for this but unable to use it.

3 replies

Tom
Rank
Userlevel 7
Badge +4

Hi @Kelly Horton 

 

Do you get any messages when attempting to send a message or make a call?

 

You should be able to use the app now as maintenance to it has finished.

 

Tom

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
Kelly Horton
Rank

Have just checked with my daughter and she can now send text messages but is unable to make any calls.  She gets a voice saying unble to connect.  Also she is unable to use data.

 

Thanks
K

Kash
Rank
Userlevel 7
Badge +7

Hi @Kelly Horton,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Kash

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.

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