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Why is the GB not correct after upgrade. Looks like half has been used within 1 hour!

Hi,

 

I just upgraded to a 70gb 1 month from a 12gb 1 month and within 2 hours (not used) it says the following on my account… 31.6gb used of 44.3gb.

 

What does this mean? I just paid for 70gb.

 

Any help would be much appreciated

Thanks

Sarah

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5 replies

Sarah Harmer
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andewhite
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Userlevel 8
Badge +10

Okay @Sarah Harmer, it seems that because you’ve upgraded within the billing period of your old plan, iD have adjusted your data allowance to be a pro-rated combination of your old plan data allowance and your new plan data allowance. 

I guess if you have a live chat with ID customer service, the agent should be to explain the pro-rated data allowance.
🤞

 

Forum member (non-iD)
Kash
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Userlevel 8
Badge +7

Hi @Sarah Harmer,

Welcome to the Community!

The information that @andewhite has provided is correct.

You should be receive the full allowance amount on 12th August when your allowances renew.

 

Kash

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1978smithy
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I got a 250gb plan but says I've used it all up within 24 hrs....why?

Tom
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Userlevel 8
Badge +6

Hi @1978smithy 

 

Where does it say you’ve used it all up in 24 hours?

 

Did you receive a text from us?

 

Tom

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