Question

Unable to checkout when purchasing upgrade

  • 14 April 2020
  • 9 replies
  • 290 views
S
Rank

Hi,

 

Im looking to order an upgrade as my contract ends in May. However i get to the checkout page after selecting my phone, enter my card details etc but it says payment unsuccessful.

I have updated my billing address to match my bank but still no luck.

Any help would be appreciated.

Thanks,

Sam

9 replies

S
Rank

Just seen its charged my bank 5 times a 1p amount? does this mean the upgrade has gone through?

Ryan
Rank
Userlevel 6
Badge +10

Hi @samsharp501,
 

Sorry for the late response here, did you manage to find an answer to this?
 

Ryan

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S
Rank

Hi this is Simon Richmond.  I’ve had the same issues as Sam, I’m due to upgrade but can’t . My 1p gets taken out of bank but a message pops up saying authentication is a issue even tho everything is fine. I go thru all the stages til checkout. I can’t ring cause if COVID 19. The offer they have given is ideal and don’t want to lose this offer.

Thanks

Simon Ric

P
Rank
Userlevel 4
Badge +2

Hi @Simon Richmond 

Welcome to the iD Community.

Please contact our Live Chat team who are able to look into your account  for you

They’re available between 9am - 8pm Monday to Friday and 9am - 6pm Saturday and Sunday.

Once you land on this page, scroll down to see the Live Chat section. 

The Live Chat button may not always appear as ‘available’. If so, it may be a matter of waiting, until an agent is available, so please be patient.

Once the agent is available the button appears blue, indicating that an agent is available.

No need to refresh the page, this will happen automatically.

Let us know how you get on.

Thanks,

Pearl

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S
Rank

Hi it’s Simon, I’ve got my phone and the upgrade went well.

i do have a question tho, my girlfriend wants my old iPhone 6. Obviously she has no contract with you at the moment.

 

i was wondering, how do I go about setting her a account on my account, like a joint account. 
 

At the moment she has a invalid sim that has no kind of plan .

 

Thanks

S
Rank

Hi this is Simon I’ve recently got an upgrade, but my girlfriend wants my old iPhone 6.

I was wondering if it was ok to add her to my account and use my old phone.

She has a new ID mobile sim, as I’ve kept the old Sim.

Thanks

Simon

Rory
Rank
Userlevel 5
Badge +6

Hi @Simon Richmond, each new line you take out with iD Mobile creates a new account, so what you’re suggesting isn’t possible, unfortunately. We always recommend that your contract is taken out in your own name, as it prevents potential security issues down the line.

 

Thank you,

Rory

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S
Rank

Can you get a Sim pay as you go to go in it, or is the phone useless now.

 

Thanks

Rory
Rank
Userlevel 5
Badge +6

Hi @Simon Richmond, unless I’ve missed something, you should be able to buy a SIM-only plan and use this on the iPhone 6, no bother. Just make sure it’s not locked to any particular network.

 

Thank you,

Rory

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