Changing tariffs to a lower cost tariff

  • 28 July 2023
  • 1 reply

I have tried using the app and the website but each time it states that I am unable to do so. 

I am currently paying for 50g or data and not using ANY of it. Why am I not able to downgrade to a cheaper tariff on a smaller =data usage.?


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1 reply

Userlevel 5
Badge +9

Hey @Chris Parkes,

Are you on a handset contract or SIM only plan?

When did you purchase the contract?

Have you changed plans recently?