offer from carphone warehouse not showing in my upgrade

Userlevel 1

There is a contract offer via the Carphone Warehouse website but when I log in to the ID Mobile app, I can't see it. Can I only purchase via Carphone Warehouse? It seems strange as I've been an ID Mobile customer for a long time.


Best answer by Mohammed 10 July 2023, 13:21

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5 replies

Userlevel 1

I have been trying to change my plan but keep getting the error below.


Userlevel 5
Badge +9

Hey @Claire2112,

This offer you’re seeing on Carphone Warehouse’s website is a new contract deal joining for the first time.

Upgrade deals are shown when you login and click My account > Upgrade


Userlevel 5
Badge +9

Edit: I’ve merged your topics together.

Try the steps above to upgrade and let us know.


There is a better deal on carphone website compared to my upgrade options. Do I need to just end my contract and create a new one via carphone warehouse to get this?

Userlevel 7
Badge +7

Hi @Holly Louise Pennington,

Welcome to the Community!

Unfortunately we are unable to match a new customer deal.

You’ll need to check your upgrade offers via your account to upgrade.

However if you are not happy with the upgrade deals you can take out a new deal but it would be subject to a credit check and you wouldn’t be able to port your iD Mobile number to the new account.