Skip to main content
Solved

sim only contract to monthly contract keeping same number

  • July 10, 2023
  • 4 replies
  • 493 views
F
Community Member

I have a SIM only contract with ID mobile and upgraded in June, I put my old SIM in new phone thinking this would replace my old contract with the chosen handset contract and i would be able to keep my phone number.

But I am being told I can't and I'm being treated as a new customer. 

Do I have to get a PAC code from id mobile and send it back to id mobile??

Please how do I keep my old number ??

Best answer by andewhite

Oh dear @Fabulous, from what you’ve posted it sounds like you’ve purchased a new iD contract, instead of upgrading your existing SIM only iD contract. 

Unfortunately, you can’t use a PAC to transfer from one iD account to another iD account - a PAC can only be used when moving your number to a new supplier.

You’ve got two options @Fabulous: 

  1. If you’re in the cooling-off period, get a returns number for your new contract to cancel and return the order items.
  2. Get a PAC for the number you want to keep, move that number to a new provider’s PAYG SIM (e.g. giffgaff), and then get a PAC from the new provider to transfer the number you want to keep to the monthly iD contract.

    

    This topic has been closed for replies.

    4 replies

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • Answer
    • July 10, 2023

    Oh dear @Fabulous, from what you’ve posted it sounds like you’ve purchased a new iD contract, instead of upgrading your existing SIM only iD contract. 

    Unfortunately, you can’t use a PAC to transfer from one iD account to another iD account - a PAC can only be used when moving your number to a new supplier.

    You’ve got two options @Fabulous: 

    1. If you’re in the cooling-off period, get a returns number for your new contract to cancel and return the order items.
    2. Get a PAC for the number you want to keep, move that number to a new provider’s PAYG SIM (e.g. giffgaff), and then get a PAC from the new provider to transfer the number you want to keep to the monthly iD contract.

        

    Forum member (non-iD).
    F
    Community Member
    • Fabulous
    • Author
    • Community Member
    • July 10, 2023

    Thank you so much for replying @andewhite it seems alot to do to keep the same number, I will have to put it down to a learning curve and will use the SIM that came with the phone ..new number 👍🏽🌞😁

    andewhite
    Platinum 
Contributor
    Forum|alt.badge.img+26
    • andewhite
    • Platinum 
Contributor
    • July 10, 2023

    Good luck @Fabulous.
    🤞 

    Forum member (non-iD).
    Mohammed H
    iD Mobile Employee
    • Mohammed H
    • iD Mobile Employee
    • July 10, 2023

    Hey @Fabulous,

    In the future, you can just log into your account and click My Account > Upgrade

    Upgrading will replace your contract with a new one and/or handset (if selected) and keep your number.

    If you need help cancelling the old contract, please let us know.

    Mohammed

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement