I think I need a new SIM card…… or help to get this one working properly in my new phone.
SO I got a new Android phone for Christmas……
It works fine in my old Samsung phone, but if I put it in the new phone, i can make calls, send messages - BUT not use the mobile data. I am currently stuck in Portugal due to the death of my partner and I need to be able to use my data roaming
Can some one PLEASE help me
Best answer by Rory
View original
+6
Hi
Firstly, my sincerest condolences on the passing of your partner. I hope you’re doing okay given the circumstances.
If you didn’t use the new Samsung in the UK before heading abroad, then it’s possible that the data services weren’t properly provisioned, and so you won’t be able to use them in Portugal either.
You’ll also need to check that data roaming is enabled on the phone itself, but also in your iD Mobile account. If you still need help with this, our Live Chat team should be able to help.
Thank you,
Rory
Already have an account? Login
No account yet? It's really easy to register here
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.
