• Log in to the app or My Account.
• Select ‘Services’.
• Toggle ‘Roaming’ on.
How to use Inclusive Roaming
All iD Mobile plans come with Inclusive Roaming. It lets you roam like at home in 50 destinations throughout the EU, EEA and beyond. The minutes, texts and data you use simply come out of your remaining monthly allowances*.
To use Inclusive Roaming you simply need to:
1. Enable roaming (see above).
2. Visit any of our 50 Inclusive Roaming destinations (see below).
3. Use your phone. Minutes, texts and data will come out of your remaining monthly allowances*.
Inclusive Roaming covers these 50 destinations: Austria, Azerbaijan, Azores, Belarus, Belgium, Bulgaria, Canary Islands, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, French Guiana, Germany, Gibraltar, Greece, Guadeloupe, Guernsey, Hungary, Iceland, Ireland, Isle of Man, Italy, Jersey, Kazakhstan, Latvia, Liechtenstein, Lithuania, Luxembourg, Macedonia, Madeira, Malta, Martinique, Monaco, Netherlands, Norway, Poland, Portugal, Réunion, Romania, Saint-Barthélemy, Saint-Martin, San Marino, Slovakia, Slovenia, Spain, Sweden, Vatican City.
* Exceptions apply - see our Inclusive Roaming page for more information on our Fair Usage Policy, Open Data Policy, and the difference between Band 1 and Band 2 destinations.
*If you're in the United Kingdom this would not be considered roaming*
How to save data when you’re abroad
To save data when you’re abroad, you should take advantage of reliable Wi-Fi connections. Hotels and resorts often allow free access to guests, and Wi-Fi is often available in libraries, coffee shops and other public places.
We always advise customers who connect to Wi-Fi either at home or abroad to ensure that their mobile data is switched off, so that all data traffic goes via Wi-Fi only.
Do add-ons work abroad?
You can use add-ons in any of our 50 Inclusive Roaming destinations. So if you're ever running low on allowance, you can buy what you need with your iD Mobile app or My Account online.
But please be careful – if you're in a destination where we don't offer inclusive EU roaming, your add-ons won't work and you'll be charged at our roaming rates for any usage.
How to access your voicemail when you’re abroad
To access your voicemail when you’re abroad, you’ll need your voicemail PIN - so make sure you can remember it. Then when you want to listen to your voicemail, follow these simple steps:
1. Dial 123 from your iD mobile, or +447782 333 123 from any other phone.
2. Enter your PIN followed by the # key.
3. Select option 2 and listen to your voicemail.
The cost of using voicemail abroad will come out of your minutes if you’re in one of our 50 Inclusive Roaming destinations. If you've got no minutes left, or you're in another destination, you’ll be charged the same rate as calling the UK from that destination. For more details, check out our International & Roaming Charges page.
If you’ve got any questions, comments or top tips on using your phone abroad, please post a reply.
