Question

roaming not working in France

  • 26 July 2023
  • 9 replies
  • 1229 views
Craig Manton
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Roaming not working in France

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9 replies

andewhite
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Userlevel 8
Badge +9

Okay @Craig Manton, is everything not working, or can you call & text, but can’t use your roaming mobile data allowance?

If nothing works, it might be a network issue.
If it’s just your roaming mobile data that’s not working, it might be a case of the roaming partner using the wrong APN value, which seems to happen in France.

It appears the iD roaming partners in France sometimes ‘think’ you’re a Three UK customer, whereas you’re an iD Mobile customer.

 

Mohammed
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Userlevel 7
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Hey @Craig Manton,

Can you give us a bit more information here.

Is it just data not working or do calls and texts not work either?

Is Roaming turned ON in the iD App/account?

Mohammed

 

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Craig Manton
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I can make calls and receive texts. But no roaming at all. 
 

my phone also does not show me my ANP settings. 
 

roaming is turned on, both on the app and phone. 
 

is there any other way of changing the anp settings?

Kash
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Userlevel 7
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@Craig Manton,

What make and model handset are you using?

Can you please try the following network partners for France and see if it makes a difference Orange, BYTEL or BOUYGTEL and Free Mobile.

 

Kash

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Craig Manton
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Hi Kash,

 

 I’m using an iPhone 11 Pro Max, and I have tried all of the available networks to no success. 
 

Fingers crossed you can help!

andewhite
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Userlevel 8
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Several other forum members have posted about this issue @Craig Manton. 

This will seem crazy, but iD Mobile don’t appear to have enabled the option to edit APN settings on an iPhone. I know you can edit iPhone mobile data APN settings on EE, SMARTY, and Vodafone. 

Unfortunately, seems the most reliable way to fix this issue, is switch to another service provider.

 

 

Craig Manton
Rank

Thanks @andewhite it sadly seems this way. I have asked for them to find another way, but one week in to my holiday, and still nothing. ☹️

I moved to ID as I was sold on them having excellent roaming!? 

andewhite
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Userlevel 8
Badge +9

Thanks @andewhite it sadly seems this way. I have asked for them to find another way, but one week in to my holiday, and still nothing. ☹️

I moved to ID as I was sold on them having excellent roaming!? 

I think SMARTY offer almost identical inclusive EU roaming destinations as iD.
They don’t however, sell handsets or contracts with 12/24 month minimum term durations. 

Tom
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Userlevel 7
Badge +4

Hi @Craig Manton 

 

We’ve seen your other post about this.

 

Are you able to try resetting network settings?

 

Have you tried connecting manually to other networks?

 

Tom

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