Replies posted by Haze999

6 Replies

Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

Apologies I thought this was a customer service portal, but thanks for the link to the complaint procedure. Thanks.

29
Kash
iD Mobile Employee
1 year ago
Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

I have the right connections to get 4g calling. I have checked this so that's not an issue. Your response isn't helpful at all...i can't believe that my own mobile phone provider is wishing me 'Good Luck' with the signal problems! That's not customer service! At the very least there should be some sort of idea about how long it will take to resolve...I can not make or receive ANY calls, as the signal is so terrible it immediately drops out! I want to escalte this as a formal complaint. 

29
Kash
iD Mobile Employee
1 year ago
Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

I have checked 3's status checker and it says they are fixing network problems in this area. DH2 2JH. The thing is it has said this for at least the last 3 weeks or so!  I can't have a conversation with anyone, it cuts off and scrambles each time I try. I can't even make a doctors appointment! Or call a taxi!  I am paying for unlimited calls as part of the package and am unable to make any.... Surely they should have fixed the network issues by now? As I said before it isn't my phone or the SIM, see above. Please can you help.

29
Kash
iD Mobile Employee
1 year ago
Ilovegin
Newbie
IloveginNewbie
asked in Coverage & Network

None to poor coverage

I am having very poor signal issues. I have been an ID customer for about 10 years (same address) and have not had a problem before. Data is fine, texts are fine, I have 4 bars of signal showing but when I make calls recently (over the last month I would say) the sound keeps cutting out and scrambling the sound before cutting off. I have tried different rooms or outside but it's no better. I  have replaced the SIM too but this had no effect. I tried the SIM in another phone and had the same problem, so it isn't my phone, or the SIM. Signal checker says my area is covered?? Could you look into this please and advise.

29
Kash
iD Mobile Employee
1 year ago
Haze999
Newbie
Haze999Newbie
asked in Community Archive

brexit roaming in eu

Brilliant. Thanks for checking this for me! 

3
Haze999
Newbie
4 years ago
Haze999
Newbie
Haze999Newbie
asked in Community Archive

brexit roaming in eu

I mean roaming data, calls and texts.

3
Haze999
Newbie
4 years ago
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