Replies posted by MrAngry

14 Replies

M
Newbie
MrAngryNewbie
asked in Ask a question.

CUSTOMER SUPPORT PLEASE ACTION

Hi all.7777 didn’t work but I was directed to another number.Phone number for cancellations at time of writing this message is:  0800 049 0250Then provide number to be cancelled, and choose options.  2 and 3 if simply want to cancel contract.Very long winded but it did work eventually.By the way Rory, I’m a luddite and don’t use Social Media, and the chat wasn’t working either when I tried it.  Thanks though for taking time to offer support. 

3
M
Newbie
1 year ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

iD Mobile - Registration Code myiD

Hi there @MrAngry  Could you not pop this into a handset temporarily?  Just a one-time thing for the registration process? If not, the only way around this would be if you’re able to contact our Live Chat Team and have someone there provide you with the code (once you’ve requested it whilst speaking to an agent there). These codes only remain active for 15 minutes or so, so it would only be whilst speaking to someone in real time there that we could get that to you.  That is without popping the SIM in a phone temporarily to circumvent that that is. Thanks, but Live Chat Team is not available at the moment  -  unless you know different and you can tell me how to contact them.Thanks.

5
Will
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

One more thing.  I am unable to register myiD to check data etc unless I do so with the mobile number that I do not want to keep as the setup process requires a security code being sent to the iD mobile number that I don’t want to keep.  I am therefore unable to register until the PAC transfer is complete, but for that I need to know which SIM is which. Only solution that I can see is you are able to tell me which iD Mobile phone number is which contract, or any combination mentioned above. Thanks.     Hello @MrAngry,   I’d be happy to clear up and answer any questions here. The Transaction number is sent via the invoice that’s included in the package with your order. It should be a Carphone Warehouse headed paper.   The SIM Serial numbers (IDMULTISIM) should be on the packet each SIM was inside, but you can also find the partial number printed physically onto the SIM card and match them this way;   In regards to registering, you can register with the temporary number iD Mobile

9
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

Hi Mohammed,Great that you have taken the time to offer some support.  A lot of information to take in.  I shall have a proper read after work and hopefully this will help.However, it doesn’t address the original question…Two SIMs arrived the same day in separate packages.  They have different contracts as one is low data and one is for lots of data.  They are for different devices.I am unable to find any way to determine which SIM is which as NONE of the reference numbers that came on the SIMs or Documentation match any of the information or numbers when I placed the order.It would be helpful if you were able to cross-reference my Order Number [emailed to me] with an Invoice or Transaction number [included in the deliveries].To be clear, the Order Number generated at time of placing order is NOT one of the items of information provided with the SIM or documentation in the packages.Thanks.

9
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

Who gets to decide if a question is solved?I see that this post is marked as SOLVED but it is NOT SOLVED.Also it seems bizarre that the only attempt to answer is marked as BEST ANSWER, which might be technically correct, but is misleading as it hasn’t solved the problem.  

9
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

iD Mobile - Registration Code myiD

Hi Mohammed.SIM is not going into phone.  Only for data.Thanks.

5
Will
iD Mobile Employee
3 years ago
I
Civilian
istyahmadCivilian
asked in Community Archive.

Customer services and Live Chat not available for 4 days

Have you checked out  SMARTY? Still 3 network but one of downsides is No phone-based customer service.  Oh, wait a moment.  That sounds like iD Mobile, but Smarty does have email and weekday chat !

10
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

One more thing.  I am unable to register myiD to check data etc unless I do so with the mobile number that I do not want to keep as the setup process requires a security code being sent to the iD mobile number that I don’t want to keep.  I am therefore unable to register until the PAC transfer is complete, but for that I need to know which SIM is which.Only solution that I can see is you are able to tell me which iD Mobile phone number is which contract, or any combination mentioned above.Thanks.

9
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

It is surprising and annoying that the ORDER NUMBER [ORDER REFERENCE] that is created when placing order, is NOT included on the documentation that accompanies the SIM.  Instead IDMOBILE choose to use INVOICE & TRANSACTION NUMBERS.Hopefully you can cross-reference if you access to files.Thanks.

9
Mohammed
iD Mobile Employee
3 years ago
M
Newbie
MrAngryNewbie
asked in Community Archive.

Two different SIMs delivered but I do not know which is which

Because I want to keep my old numbers, I believe that I need to know which SIM is which before use otherwise I could allocate the wrong mobile phone number to the wrong SIM.The switching link https://switching.idmobile.co.uk/ makes it clear that need all the information.Is there some way that you can check your records if I give you Invoice number, transaction number, customer number, phone number, contract number or IDMULTISIM number for either or both SIMsThanks

9
Mohammed
iD Mobile Employee
3 years ago
I
Civilian
istyahmadCivilian
asked in Community Archive.

Customer services and Live Chat not available for 4 days

Hi @MrAngry, I see you’ve posted a few times, is there anything we can help you with?   Will Hi Will.  Thanks for taking interest in my problem.  I have posted it separately [ https://community.idmobile.co.uk/ask-a-question-18/two-different-sims-delivered-but-i-do-not-know-which-is-which-35845 ], but also copied below.  It might make more logic to reply to my original post at link supplied:Recently I ordered two SIMs with different data limits. They both arrived on same day.  I have tried to cross-reference all the invoice/transaction/customer/contract/phone number/order number/etc, but there is no common factor or number between the online order/email references and the details on the delivered SIMs/documents.How can I tell which SIM is which so I can correctly allocate them?Many thanks..

10
Mohammed
iD Mobile Employee
3 years ago
I
Civilian
istyahmadCivilian
asked in Community Archive.

Customer services and Live Chat not available for 4 days

I have same problem, but as I am new I assumed that this was normal service.  No access to customer services.  I actually get some comfort from knowing that this ludicrous situation might only be temporary.

10
Mohammed
iD Mobile Employee
3 years ago
B
Civilian
BassCivilian
asked in Community Archive.

What credit reference agency is used to perform your credit checks?

I have been declined twice in last few days, failing credit check, despite being credit worthy.  Doing some research it would seem that there is limit of 2 SIMs per account.  Maybe you encountered this or some other limitation which is misreported as failed credit check.  Bizarrely, someone I know passed the credit check despite not having any income.  Life’s not simple…. 

2
M
Newbie
3 years ago
T
Civilian
taylormaCivilian
asked in Community Archive.

Another Credit Fail Customer

I too have just been rejected, twice.  At least I now know that it is ID Mobile policy rather than my credit file.  It does seem bizarre. And it is somewhat annoying, frustrating and time consuming that they are not upfront about the limitation.  0 out of 10 for customer satisfaction !!

8
M
Newbie
3 years ago
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