Replies posted by LD8761

14 Replies

V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

You're right, I misread/misremembered the terms, thanks for clarifying. Glad to be wrong in this case but unfortunately it won't help those who are stuck waiting until December. 

36
Will
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

@LD8761, The Google Pixel 6 and 6  Pro have been an extremely popular products which means that stock sold very quickly.  I fully agree. I was aware this was likely to be the case as soon as the phone was announced.This is exactly why I went to such lengths to confirm multiple times after placing my preorder that I had definitely put the order through early enough to secure a release day delivery. Your CS agents were “helpful” enough to confirm that I was 100% guaranteed a release day delivery based on my order time. They continued to assure me the phone was assured to be delivered on release day even up to the evening of the 28th whilst I was waiting at home having taken a day off to be in to sign for the package.  Of course I now sit here still without any phone or any update or contact at all from ID and my old phone rapidly approaching its disconnect date.  You have 45 days to make your claim for the Bose offer. For further information on terms and conditions please visit the link

36
Will
iD Mobile Employee
2 years ago
A
Civilian
akpoCivilian
asked in Community Archive

No delivery or update on Pixel 6 Pro Sorta Sunny (Yellow) pre-order has left me without a phone!

I provided information that could help the OP as well as context from someone in a similar situation.  You came in with your holier than thou attitude spouting nonsense and trying to say I hadn't done my research when you were clearly the one that didn't grasp the situation.

14
Will
iD Mobile Employee
2 years ago
A
Civilian
akpoCivilian
asked in Community Archive

No delivery or update on Pixel 6 Pro Sorta Sunny (Yellow) pre-order has left me without a phone!

I'm well aware of the ongoing silicone shortage, the supply chain and stock issues this is causing. You're omitting half of the story so you can get lost with your condescending attitude and white knighting.  ID mobile took my preorder and gave me a cast iron guarantee that when my order was placed they had sufficient stock to provide me with my handset on release day and debited my payment from my account. Also relevant, at this point other retailers still also had stock available so I would have been able to source a replacement for release day if ID had said they were back ordered. ID then changed their stock status to backordered so I contacted them again to double check that I had been allocated stock for a release day delivery. They confirmed that I had been and would 100% get the phone on the 28th October. Based on the assurances from ID I cancelled my current phone contract with my old provider and arranged the sale of my current phone. Release day rolls around, I take the day

14
Will
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

Firstly give some sort of timeline. "Wait a couple of months and call. Us back if you still don't have the phone weve charged you for" is nowhere near adequate from a customer service standpoint when they've already admitted this is down to a fault with their preorder system.They've already confirmed above that other people that ordered after me are having their delivery dates bumped up from December to November and it they can't explain if I'm included in this or not as they have no idea what their system is doing. Secondly as their error is causing people to miss out and not receive the promo items from their preorder then they should either reimburse customers or offer some sort of gesture of goodwill, even matching the current offers instead would be a start.However ID have buried their head in the sand and just sent people off to contact Google and ask that Google makes an exception to the redemption conditions and an individual basis (yeah right). Instead ID should be the ones co

36
Will
iD Mobile Employee
2 years ago
A
Civilian
akpoCivilian
asked in Community Archive

No delivery or update on Pixel 6 Pro Sorta Sunny (Yellow) pre-order has left me without a phone!

Yeah except the issue is with ID. ID have admitted to a systems error that meant some preorders were not assigned delivery dates in their system.  I also contacted them twice after placing my order to confirm that I had got in on time and was assigned stock for release day. Both times they assured me that I would 100% have the phone on release day and that they were still within the number of units Google had supplied for the initial release wave.People that ordered after me have also received the same model that I ordered due to this systems error that ID experienced. 

14
Will
iD Mobile Employee
2 years ago
A
Civilian
akpoCivilian
asked in Community Archive

No delivery or update on Pixel 6 Pro Sorta Sunny (Yellow) pre-order has left me without a phone!

Good luck, same situation with emails here and cancelled my previous contract so about to be without a phone also. I've been told they have no idea what happened only that their system didn't enter a date against my order due to an error. I've asked for an update and the best anyone has been able to do is to tell me to call back if I still don't receive the phone some time in December.There's a few of us discussing this in this thread but after a vague statement about some December orders being bumped up to November CS seem to have stopped replying. You can also make a formal complaint via voicemail by calling 0800 049 2402 and leaving a message but it states that they'll take a week to respond and that's probably even longer now with this fiasco. 

14
Will
iD Mobile Employee
2 years ago
B
Civilian
BodhiCivilian
asked in Community Archive

No confirmation/shipping email

some December orders being bumped up to January CS seem to have stopped replying.  Correction, bumped up to November, why on earth does this forum not have an edit function? 

5
Kash
iD Mobile Employee
2 years ago
B
Civilian
BodhiCivilian
asked in Community Archive

No confirmation/shipping email

Good luck, I've been told they have no idea what happened only that their system didn't enter a date against my order due to an error. I've asked for an update and the best anyone has been able to do is to tell me to call back if I still don't receive the phone some time in December.There's a few of us discussing this In this thread but after a vague statement about some December orders being bumped up to January CS seem to have stopped replying. You can also make a formal complaint via voicemail by calling 0800 049 2402 and leaving a message but it states that they'll take a week to respond and that's probably even longer now with this fiasco. 

5
Kash
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

At least you got a date, all I got was "we don't know" when I asked for an updated date yesterday.Couldn't even commit to the December date as apparently my date is still blank after their error with preorders.No commitment to fix things from anyone, nobody will take any ownership of the issue and just tell me to wait a couple of months and call back if I still don't have the phone.What the hell sort of service is that? 

36
Will
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

Thanks for the update. As welcome as that news of progress is, I've no idea whether "customers who received a December date" applies to my situation or not though.I was never given a date other than being told via live chat I'd have delivery on 28/10. I was then told about your December stock delivery yeaterday, when live chat told me to get back in touch in December to check the status of my order.I've never received any email with a date on or any way of tracking my order. 

36
Will
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

That's a no then!Given how they've ignored the existence of my reply whilst tagging the other two of you I'm guessing the plan is just feign ignorance of the issue. 

36
Will
iD Mobile Employee
2 years ago
Emil
iD Mobile Employee
EmiliD Mobile Employee
published in Articles and competitions.

Google Pixel 6 and Pixel 6 Pro have arrived!Blog

 "Google Pixel 6 and Pixel 6 Pro have arrived!"  Headline is rather insulting to those that preorderd and despite multiple promises of release day delivery have now been told to wait for an update some time in December. 

245922
Kash
iD Mobile Employee
2 years ago
V
Civilian
vik201937Civilian
asked in Community Archive

Pixel 6 Pro in White any deliveries?

Seems ID have made a complete mess of their preorders. I ordered the 6 Pro in black on the 22nd and after multiple promises and assurances from live chat agents that I definitely got my order in on time for a release day delivery; even being told this week that I was 100% gauranteed to have my phone on release day, nothing arrived. I've had no emails other than the initial order one despite them having debited the upfront payment on the 22nd.Checked with live chat yesterday who simply told me to wait until they get their next shipment on the 7th of December for an update.Even more annoying is the fact that this means that anyone who is back ordered like this will miss the deadline for the free preorder headphones fro. The Google.The headphone amust be claimed 14 days after receiving the phone but no more than 45 days after placing the order. Now due to this mess people who preordered won't even receive the phone until after that 45 day deadline has passed. 

36
Will
iD Mobile Employee
2 years ago
Terms & Conditions
Why iD Mobile?