Unanswered questions

14157 Topics

David E
Civilian
David ECivilian
asked in Community Archive.

My Account

As you offer no means other than Live Chat, which I rarely if ever find available, and contact via the "Account App", which I have not bee able to access for some two years I find myself on an open forum asking to cancel my account. I have tried to register for the account app - unfortunately my details already exist, I have been through the forgotten details procedure to be confronted with the "Something went wrong" message and similarly the forgotten password process. Please take this as notification and contact me to confirm you have received it.

1
Kevin
Newbie
5 years ago
D
dazbolee
asked in Community Archive.

Can't change to 4g

When I try to change my network to 4g, I get a message saying that unfortunately the process com.android.phone has stopped.

1
Phil
iD Mobile Employee
5 years ago
Toagie
Toagie
asked in Community Archive.

No Service

I've just put my new sim in my phone and registered etc but have no signal whatsoever. Says No Service. Have I done something wrong or is this network not going to work for me?

1
Mohammed
iD Mobile Employee
5 years ago
Aprilgray2002
Aprilgray2002
asked in Community Archive.

ID SIM card not working

I got a new ID SIM card on contract and it's not working in my unlocked phone, when I put it in it says to get a unlock code

1
Mohammed
iD Mobile Employee
5 years ago
M
melvinwatson
asked in Community Archive.

Unable to access ID App

when I try to access the id app I get a message to say unable to establish secure connection.Used to work perfectly, stopped working this month.

1
Ryan
iD Mobile Employee
5 years ago
KG89
Newbie
KG89Newbie
asked in Community Archive.

Login issue

I have been unable to login on PC - after I enter my login details and select Login nothing happens. Had this issue yesterday and still the same today. Can anyone help?

1
Ryan
iD Mobile Employee
5 years ago
Sandeep
Sandeep
asked in Community Archive.

Can't connect to iD network on new phone

Hi I have just swapped my htc m8 to a Samsung galaxy s7. It is unlocked to any provider. My iD sim does not work in the s7. I have tried my sim in another s7 and it works. I have tried another iD sim in my phone and it doesn't work. When I boot up the phone I see the iD symbol in the lock screen. In the settings menu, in connections, I see iD selected as the access point name. All the settings in the access point match the settings on the iD web page. I can not make calls, or access internet. Please can someone advise. thanks Andrew

1
Ryan
iD Mobile Employee
5 years ago
Eddie Stuckey
Eddie Stuckey
asked in Community Archive.

P20 not detecting SIM

I recently upgraded and after activating my new SIM, my old phone started working but the new one hasn't started working yet. It has been almost a day when i said it may take up to an hour. I have correctly inserted the SIM and it appears to be in perfect condition

1
Ryan
iD Mobile Employee
5 years ago
Victoria
Victoria
asked in Community Archive.

mobile data

My mobile data will not work, I have tried turning the phone off and on and the mobile data on and off but it still not working, it is a new sim card

1
Ryan
iD Mobile Employee
5 years ago
jimmyT84
Civilian
jimmyT84Civilian
asked in Community Archive.

No confirmation Email?

Hi, I ordered a pay monthly phone online yesterday, completed the whole process online. I was then shown a message saying that I would be receiving a confirmation Email that the order had been placed, Etc. But I have received no such Email as yet, although I have received two Emails from ID regarding a handset left in my basket (which isn't there!) and another similar Email. Does this mean my order has not been placed or should I wait for confirmation? Thanks J

1
Phil
iD Mobile Employee
5 years ago
Montymus7
Civilian
Montymus7Civilian
asked in Community Archive.

Purchasing more data

How on gods earth can I purchase data

1
Phil
iD Mobile Employee
5 years ago
adynotts
Newbie
adynottsNewbie
asked in Community Archive.

Roaming settings

Hi contacted chat as mobile data not working on my Xiaomi 6x they gave me settings but still doesn't work. Tried my mates virgin SIM in phone and data works fine. Any suggestions?

1
Phil
iD Mobile Employee
5 years ago
E
Emma1111
asked in Community Archive.

Payment/cancellation

I cancelled my direct debit as I am leaving ID mobile but I have received another bill as it takes a month for the cancellation to go through. How do I pay it as my direct debit is cancelled?

1
Ryan
iD Mobile Employee
5 years ago
SeasideSarah
SeasideSarah
asked in Community Archive.

Lost my SIM

I've lost my SIM. Is it possible to be sent another with the same phone number? Thanks

1
Kevin
Newbie
5 years ago
J
jujay
asked in Community Archive.

Keep number when upgrading

I am upgrading from a monthly contract to a sim only and want to keep my old number. what process do I need to follow when the new SIM card arrives? so far I have put the new SIM card in the phone but it has a new number & when I go online my account still shows my old number and account thanks for any advice jujay

1
Kevin
Newbie
5 years ago
ELS81
ELS81
asked in Community Archive.

Problems registering on app

I’m trying to register on the app but each time I get an error message saying something is wrong. Can someone help as I need to port my old number! Thanks

1
Kevin
Newbie
5 years ago
Gvidas
Gvidas
asked in Community Archive.

End contract, but keep the number.

Hello! I'd like to end my contract but keep the SIM card on "Pay as you go" basis. When I try to end the contract via the app, after selecting that i'd like to keep the number, it says that if I don't use the PAC code provided, I will continue to be charged for the currect contract. Ok so in summary: I want to stop paying the monthly contract and instead just top up when I need to. And I dont want to use the PAC code (I will be staying with ID). Can anyone tell me how to go about this? Thanks!

1
Kevin
Newbie
5 years ago
Ajdacosta95
Civilian
Ajdacosta95Civilian
asked in Community Archive.

Cancelling my contract

I have been trying to pay out my contract, but my phone won’t turn on, and it’s asked me to reset my password. I’ve attempted to contact Id customer service through my new phone and have had no luck whatsoever in getting in touch, I really don’t want to get charged anymore when I’m paying for a new phone

1
Kevin
Newbie
5 years ago
T
thoughtlion
asked in Community Archive.

Using new SIM in different phones

I've recently given notice to end my existing contract (with Vodafone) and my plan is to go onto a SIM only contract with iD. My contract with vodafone ends (and my PAC will expire) at the beginning of November and I'm concerned that my new mobile won't be delivered in time for me to use the iD sim in it and transfer my number over before my existing contract is cut off (my current phone is virtually unusable and locked to vodafone and my new phone is a Xiaomi to be delivered from China/or hopefully an EU distribution centre within ~30 days). I don't want to risk my current number getting disconnected or going any time without this number available in case of important calls. My question is: Can I buy a cheap sim free mobile (eg. £12.95 from Argos) and use the iD sim in it and transfer my number to the sim, and then when my Xiaomi arrives move the sim into the Xiaomi? Thanks very much for your help.

1
Kevin
Newbie
5 years ago
C
Ceemac62
asked in Community Archive.

How Do You Contact Someone At ID For Help???

I'm starting to regret signing up with this company just because it was the best on offer cost wise. Trying for 2 days to contact them and have tried chat, telephone, and facebook messaging! I have no service as I got a new iPhone and the ID Sim does not work in it. It's a problem their end and they know about it but I can't get in touch with them to get a new sim. Pathetic customer service really but I suppose you get what you pay for. Anyone know either how to get a new sim or know any resolution to the iPhone xs problem? Thanks C

1
Kevin
Newbie
5 years ago
Ickey32
Ickey32
asked in Community Archive.

Capped allowance

How can I use my capped allowance to pay for stuff e.g. games

1
Ryan
iD Mobile Employee
5 years ago
Steve Edward
Steve Edward
asked in Community Archive.

Why am I being overcharged for data usage?

I bought a £3 data add on which was used by my just accessing emails, weather and what's app. Bought £5 more, gone in just accessing these in a few hours. I've been robbed of £8 .Does anyone know why this is happening please?

1
Ryan
iD Mobile Employee
5 years ago
B
Civilian
BonniejaneCivilian
asked in Community Archive.

Calls and text between the 50 countries

I have been charged for calls and texts to French and Swedish numbers and I read we should be refunded at the end of September and nothing happened. Trying to call and to use the chat. No possibility to get hold of someone. Could I please get some information [img]https://uploads-eu-west-1.insided.com/idmobile-en/attachment/4cf59d6b-d0dc-4ad7-8398-4912c1d4d975.jpg[/img]

1
Ryan
iD Mobile Employee
5 years ago
Mojo
Mojo
asked in Community Archive.

Billing

I don't understand my billing it saying I have to pay 10.00 then it say I have to32.00 which is right

1
Ryan
iD Mobile Employee
5 years ago
T
Tim1
asked in Community Archive.

Sim code too short

I have just purchased a new sim and got a 4 digit unlock code. However my Android phone is asking for an 8 digit sim service provider unlock pin

1
Ryan
iD Mobile Employee
5 years ago
Terms & Conditions
Why iD Mobile?