I joined idmobile in April and now want to switch the rest of my family (3 other accounts) to idmobile.

However, when I try and do this, I just keep getting rejected saying the credit check has failed. I’ve checked my credit rating - Experian shows it as 999 out of 999. I’ve also had an account since April, paying by DD each month.

It was rejected in August but customer care said they were not able to advise why this was, so they asked me to wait a month and try again… I waited 2 months instead, but still it does not work and my order is rejected. None of the reasons given in the email apply to me.

I don’t want 1 user on idmobile and the rest of my family on something else, so I’ll just switch myself back if this doesn’t work.

This is also the 2nd post i’ve tried to make here asking for help. The first post said it was being moderated before posting, but never appeared. I’ve just come back here to see if someone has responded and my account is totally blank saying i’ve never posted here!

I hope you understand, I’m starting to lose my patience with idmobile.