dont recognise the phone number linked to my account

I don’t recognise the number registered to my account.

I’ve closed the bank account attached to the bill payments so payment always goes to a legal firm to collect payments, 


I need to talk to a human to explain the above and set up a new method of payment.


Best answer by Kash 10 June 2024, 10:13

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4 replies

Cancelled my contract because finis ma

Userlevel 8
Badge +10

Unfortunately iD Mobile don’t have a telephone support helpline, @Hamish Russell Thoburn.

You can ‘talk’ to iD using online live chat at

Alternatively, get assistance from iD privately using Facebook Messenger, or by Twitter DM. 

The customer support teams work until 8pm on weekdays. 


Userlevel 7
Badge +7

Hi @Dano karoly-76,

Welcome to the Community!

Sorry to hear that you have cancelled.

If there is anything that we can help with, please let us know.



Userlevel 5
Badge +9

Hey @Hamish Russell Thoburn,

We can find the account via other methods of security also.

If you are having trouble with this, we can support via PM if needed.

Just let us know and I’ll send you a message here to pick up directly.