Question

Final Bill

  • 12 March 2024
  • 9 replies
  • 101 views

How do I get a copy of my final bill as I can’t login anymore.  Going round in circles with Live Chat.


9 replies

Userlevel 7
Badge +6

Hi @karx_25 

 

Sorry to hear this, do you still require assistance with this?


Please let us know if so so we can get in touch.


We’ll be able to get in contact with you to assist here, or for a quicker service, we’d recommend using the Live Chat, Facebook or Twitter.


Tom

Userlevel 7
Badge +6

Hi @Brand 

 

I can see we’ve resolved your query in PMs, it’s worth noting commenting publicly wouldn’t speed up our response in PMs.

 

Tom

@Tom Hi Tom, I’ve received an email which mentioned that my ID mobile number is being disconnected on the 15th of this month and that I would receive a final bill the next day. However, it’s been 4 days since the disconnection and I haven’t received an email from ID mobile.

I haven’t added this number to the online account or used the app. Also, I can’t currently add the number as it has been disconnected and thus I can’t receive an OTP on it.

I’ve also rung 0333 003 7777 but there’s seems to be no answer on that end. 

Can the final bill be kindly sent to my email ID and can you also let me know what methods I could use to pay it as I don’t have access to the online account or app.

 

 

Hi Tom, 

Can you give me any update on my account?

thanks!

Userlevel 7
Badge +6

Hi @Brand 

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further. 

 

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’. 

 

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview  

 

We’ll see you there. 

 

Tom

I can’t logon to pay my final bill. When I switched I had zero balance so I cancelled my plan, account and direct debit. When I call, it still says zero balance, but my final bills says £1.23 outstanding.

Userlevel 7
Badge +7

Hi @Steve McGill,

We’ll shortly send you a Private Message to your Community account so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there


Kash

Trying to login, it says the account has been closed.  It also says I need to contact the Live Chat team to re-enable.  I’ve tried but the ChatBot doesn't recognise my problem.  The Chat system asked me to contact the Vulnerable helpline, but that didn’t work either.

The final payment is NOT outstanding.  It was taken by Direct Debit on 22nd Feb (£297 ish).

I don’t actually want to login, I just want a form invoice / statement for the final bill.  I only received a link to the account login to see / print the bill, which takes me back to ….. (see above)

Steve McGill.

Userlevel 4
Badge +6

Hey there @Steve McGill, your final bill should be sent to you within 24-48 hours of your contract disconnecting from us via email.

 

When you state you can’t login anymore, does it state your username/password is incorrect?

 

You can also call our automated payment line on 0333 003 7777, which will advise you the cost of your final bill on the phone, and you can also pay it there.

 

If you can’t do any of the above, please let us know, and we can drop you a PM to investigate further.

 

Thank you,

Tyler

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