Got my new upgrade so it’s a replacement sim and the SIM card isn’t working it’s saying no sim I’m getting so annoyed about this a need it fixed ASAP
Best answer by Michelle
View originalGot my new upgrade so it’s a replacement sim and the SIM card isn’t working it’s saying no sim I’m getting so annoyed about this a need it fixed ASAP
Best answer by Michelle
View originalHi
We usually do send out another sim card when you upgrade. You can carry on using the old sim and dispose of the new one.
-Mohsin
I upgraded my SIM only plan as it was offered to me as an upgrade.
It's all set up and working fine on the app. But now I've had a new SIM in the post? I don't need it. Do I have to use it?
Hello
If I’m cortrect in understanding, you upgraded your contract to a SIM-only plan.
Did you upgrade to a 30-day plan or a 12-month SIM-only contract?
When did you do this upgrade?
Has your app updated to show the new plan?
Mohammed
My contract has finished and I have decided not to replace my phone but to get a sim only. unfortunately ive got one ordered from id mobile which I have decided not to go head with can I stop this going through?
Hi
If you’ve just received a replacement SIM, you’ll need to activate it before you can use it.
You can activate your SIM here: https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours.
When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.
Thanks,
Michelle
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