Got my new upgrade so it’s a replacement sim and the SIM card isn’t working it’s saying no sim I’m getting so annoyed about this a need it fixed ASAP
Best answer by Michelle
View originalGot my new upgrade so it’s a replacement sim and the SIM card isn’t working it’s saying no sim I’m getting so annoyed about this a need it fixed ASAP
Best answer by Michelle
View originalHi
If you’ve just received a replacement SIM, you’ll need to activate it before you can use it.
You can activate your SIM here: https://my.idmobile.co.uk/ja/web/cpw/sim-swap - once you’ve submitted your information, you SIM should be up and running in a couple of hours.
When entering your SIM card number, be sure to double check that you’ve entered them correctly, there’s 14 numbers to enter, so I can get tricky.
Thanks,
Michelle
My contract has finished and I have decided not to replace my phone but to get a sim only. unfortunately ive got one ordered from id mobile which I have decided not to go head with can I stop this going through?
Hello
If I’m cortrect in understanding, you upgraded your contract to a SIM-only plan.
Did you upgrade to a 30-day plan or a 12-month SIM-only contract?
When did you do this upgrade?
Has your app updated to show the new plan?
Mohammed
I upgraded my SIM only plan as it was offered to me as an upgrade.
It's all set up and working fine on the app. But now I've had a new SIM in the post? I don't need it. Do I have to use it?
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