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Adult Content Filtering

S
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Userlevel 1
I have just bought two sims for my children and they have installed the app to keep track of their allowances (I pay and control the accounts). The problem is that the Adult Content Filtering switch is accessible from within the app! Is there any way to lock this?
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Best answer by Mohammed 11 July 2018, 13:37

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14 replies

Mohammed
Rank
Userlevel 8
Badge +9
Hello @Swampy,

Adult Content Filtering is accessible from the iD account/app interface.
It's not possible to lock this feature to prevent this from being turned on.

It's definitely something that I think is worth feeding back so I will pass this on to the team that deal with the app.

Mohammed
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Darrenjalley
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After turning off my adult content feature I still can't view any adult content ?

Mohammed
Rank
Userlevel 8
Badge +9

Hello @Darrenjalley,

Try turning off the handset for 10 minutes then restarting.

This will help reset you on the network and pick up any changes from the network end.

 

Mohammed

 

 

 

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B
Rank

After turning off my adult content still not work I switch phone off n on but still not work

Will
Rank
Userlevel 7
Badge +8

Hi @Bweyman,

 

Was the handset turned off for 10 minutes?

 

Will

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V
Rank

Hi! 

I bought a pay as you go simcard. Someone could tell me how Can I turn off the adult content filter? I try to find on my app but there I don't see that option. Thank you

Mohammed
Rank
Userlevel 8
Badge +9

Hello @Vahaye,

I’ve sent you a PM already to pick this up.

 

Mohammed

 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
B
Rank
Userlevel 1

Hello @Vahaye,

I’ve sent you a PM already to pick this up.

 

Mohammed

 

Hello, i have the same issues. please advise.

 

TY!

Michelle
Rank
Userlevel 5
Badge +8

Hello @burdmannn 

 

We’ll send you a private message on here so that we can verify your details. 

To view the message sent.  Simply click on your profile icon in the top right, then go to your private messages. 

 

Thanks. 

 

Michelle 

iD Mobile 

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

The content filtering toggle disappeared from the app!

I can't access this setting in the app and/or from the web either

Please help

Thank you 

L
Rank

I have the same issue 

Please help 

Thank you 

Rory
Rank
Userlevel 6
Badge +6

Hi @lifeisfun, sorry for the delay in getting back to you. The Live Chat team will be able to disable content filtering for you.

 

Thank you,

Rory

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
L
Rank

Great!

Thank you very much! 

L
Rank

  

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