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App problem - unable to establish a secure connection

  • 5 October 2018
  • 35 replies
  • 3953 views
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35 replies

Ryan
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Userlevel 6
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Hi @Johnnyboy,

Please can you confirm what the make and model of your tablet is, as well as the current Android version and current App version you're using?

We will have this escalated in order to find out what is happening.

Ryan
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J
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Doesn't look like this problem is going to be fixed any time soon!!!
J
Rank
Hi Mohammed,
no I cant access the app on Mobile data or WiFi. Yes I can access the website from my device.
Mohammed
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Userlevel 7
Badge +10
Hi Phil, have just tried that, cleared cache and data but problem is still there.

Does the website work from your mobile browser here?

https://my.idmobile.co.uk/

Can you access the app when on Mobile data but just not on WiFi?

Mohammed
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J
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Hi Phil, have just tried that, cleared cache and data but problem is still there.
Phil
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Userlevel 2
Badge +6
Thanks, you you provide us with some more details on the device, have you tried clearing the app cache/ data since re-installing?
-Phil
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J
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Hi Ryan my tablet is running Android 6.0 so not that old!!
Ryan
Rank
Userlevel 6
Badge +10
Hi @Johnnyboy,

What Android version is your device? Unfortunately we have identified an issue with some older versions which will mean our app will no longer work.

Ryan
I hope I was able to help you with your question. If you found my answer helpful or if I was able to answer your question, please mark my answer as ‘Most Helpful’ and 'Like' my message using the button below the answer.
J
Rank
Hi Jade have uninstalled and re installed but the problem is still there. The version I'm using is2.1.2.9365
A
Hi @Johnnyboy,

You may need to update the version of the app you are using on the tablet.
We'd recommend uninstalling and reinstalling the app.

If this doesn't help, let us know and we can try some more troubleshooting with you.


Jade

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