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App problem - unable to establish a secure connection

  • 5 October 2018
  • 35 replies
  • 3952 views
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35 replies

J
Rank
Hi no your right it wont work with older OS. There is no update option in system>about tablet.
I'm starting to think that I might have to root my tablet to allow me to update the OS but this involves the risk of bricking the tablet. On balance I'm not convinced that it's worth the risk to get the app working when I can access my account from my phone or the iD website
J
Rank
Thanks terrywebbs for your interest and input but sometimes it's worth remembering we're only here for a short time and I've decided worrying about some trivial app that influence my life not one not ain't worth it.👷lol
terrywebbs
Rank
Badge +10
Hi terrywebbs,
system time is ok, no firewalls or security programs are running and this app works fine on my android phone with the same ISP. I might have a look to see if Vodafone my ISP are blocking this app as I'm trying to log in from a third party Sim card. Dont know if that makes any sense??

Yes using a third party network other than the one intended for the ID app may possible cause an insecure connection issue but only if the sim card was vodaphone. ISP wont make any difference.


What will make a big difference is if you have a VPN running
Some apps can't run behind a VPN.

Check your mobile device hope you have't been running one?!
You will know if you have its something you have to setup manual or using an App service.
Your ISP wont be running this.
terrywebbs
Rank
Badge +10
Hi

From what I have read on this forum the ID app wont work on older android software before version 6

Not to difficult to update the device if the manufacture still supports this
Under system>about>
you might find an update option to get the latest android
terrywebbs
Rank
Badge +10
Hi no your right it wont work with older OS. There is no update option in system>about tablet.
I'm starting to think that I might have to root my tablet to allow me to update the OS but this involves the risk of bricking the tablet. On balance I'm not convinced that it's worth the risk to get the app working when I can access my account from my phone or the iD website


Your right it's not worth the hassle ...
You could potentially brick your device yes but if you have a recovery rom you can go back!
All is not lost. I have done this many times with frustration testing software on devices.
T
Rank
Userlevel 1
I too have this error, on android 4.4. Your app information in Google store shows minimum android version 2.1! I think you need to update this information.
Will
Rank
Userlevel 6
Badge +8

Have you tried logging in using data rather than WiFi @Ronson?

 

This will give us an idea where the problem lies you see.

 

Will

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