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Change my number

  • 14 November 2020
  • 38 replies
  • 3137 views
S
Rank

Hi,

 

I want to change my number as I have been harassed a few times. I have reported it to the police and I do have a crime reference number.

 

How do I request a number change?

 

Thanks. 

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Best answer by Kevin 18 November 2020, 17:49

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38 replies

H
Rank

Hi @Mohammed thanks for your help, that wasn't me. I replied to a PM yesterday giving my details, hoping to hear a response soon and get my number changed so I can put this behind me. Thanks again :)

Mohsin
Rank
Userlevel 6
Badge +4

Hi @hiding 

Someone from our back office team will be in contact with you soon through Private Message. Thank you for your continued patience.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
H
Rank

@Mohsin Thank you

Mohsin
Rank
Userlevel 6
Badge +4

Hi @hiding 

A member from our back office team will respond to your Private Message. In the meantime, feel free to contact our Live Chat | iD Mobile Network team who may be able to resolve this sooner.

-Mohsin

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
M
Rank

Hi, I would like to change my number. I understand there is a £25 fee. How soon can this be processed?

J
Rank
Userlevel 1

Hello I want to change my number I have a crime reference number.

A
Rank

Also need to change my mobile number urgently due to harassment, live chat bot is unclear what option to choose for this.

Will
Rank
Userlevel 6
Badge +8

Hi @AnglerFish, @jay101 and @MamaCHM.

 

We’ll drop each of you a Private Message now to start processing your number changes.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
J
Rank
Userlevel 1

Hello Will. I started a new thread not long after I posted this and was contacted and everything resolved. Thank you and the team for your assistance.

R
Rank

I need to change my number urgently and I can’t speak to anyone to do this!! Really frustrating and it urgent. 

Will
Rank
Userlevel 6
Badge +8

Hi @Raveena24,

 

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
D
Rank

I

Will
Rank
Userlevel 6
Badge +8

Hi @Deeeeb,

 

How can we help?

 

Will

I hope I was able to help you with your question. If my answer resolved your issue, then please mark my answer as ‘Most Helpful’ using the button below the message with the answer.
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