Best answer by Mohammed
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Lost Phone, Forgotten Password
Userlevel 1
I have lost my phone and would like to log into my account to order a new sim card, but to change my password I need a code which is sent to my phone. How can I change my password without my phone?
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Hi, I've got the same problem. Lost phone and can't remember log in details! ID mobile now closed. Can you help?
Alison x
Alison x
Userlevel 7
+10
I've also PM'ed you regarding this
Take a look when you get a chance!
Mohammed
I have same problem I lost my phone and I don’t remember my user name and password please help
Userlevel 7
+10
Hey @klrobson ,
Sorry to hear you've lost your handset and facing issues getting into your account.
I've PM'ed you with how to get this resolved can you check this?
We'll need to assist you from our end to retrieve the code being sent to you and arrange for a replacement SIM to be sent to you.
Mohammed
EDIT: I've moved your topic to the App and My Account section of our community as it's more relevant here.
Sorry to hear you've lost your handset and facing issues getting into your account.
I've PM'ed you with how to get this resolved can you check this?
We'll need to assist you from our end to retrieve the code being sent to you and arrange for a replacement SIM to be sent to you.
Mohammed
EDIT: I've moved your topic to the App and My Account section of our community as it's more relevant here.
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