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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 567 Topics
  • 1,937 Replies
567 Topics
C
New
 Contributor
posted inYour iD Account & App.
Messages fail to send
I have recently switched to ID mobile and used a PAC code to keep my number from another network. iMessage is working fine but everytime I message a non iPhone user it says ‘message failed to send’.
406
C
Fenton Breedley
Community Member
asked inYour iD Account & App.
i cant register esim number in app as iPad cant receive sms
As above esim is working fine on iPad but I believe I need to set it up on app to enable data roaming, but iPad can't receive text to add number to app? Is there another way to enable data roaming?
41
Siân
H
Community Member
asked inYour iD Account & App.
2 ID mobile account using same email address
Good afternoon, I have the same email address for 2 ID mobile accounts/phone numbers, I cannot see the 2nd ID Mobile account details, please helps. 1st account number: 13777160, mobile number: 07742414210. I can see account details when I login using the email address. 2nd account number: 14411434, mobile number: 07727026601. I canNot see account details when I login using the email address. Kind regards HBLee Email address HBLee2083@hotmail.com
161
Siân
L
Active Contributor
asked inYour iD Account & App.
cannot add mobile number to account
Hello, Been a customer for years. Needed to set up roaming today and discovered the old app is gone and I had to re-register and use new app. Managed to create new login then got stuck adding my mobile number. It keeps saying the mobile number, name, and date of birth don't match anything on record. Chat is down and Id had no telephone support. Traveling early tomorrow, so am stuck. Help?
358
Siân
B
New
 Contributor
asked inYour iD Account & App.
Mobile Accounts
I have 2 numbers which have never been used and unfortunately I thought had been linked to my main account which has now been closed. Main account number (REDACTED). the other two numbers which have not been used are; [REDACTED] [REDACTED] How do I go about closing these accounts
212
Tom
F
New
 Contributor
asked inYour iD Account & App.
setting up app issues
My SIM is being installed in my caravan router as a full size SIM so I am unable to see the code sent to my idmobile number. Is there a way to access the code another way such as via email?
327
Tom
Sam Attwell
Community Member
asked inYour iD Account & App.
locked out of account
I can’t access my id mobile app and I have no email with a customer service pin, so what do I do now as I need to speak with them as I’ve switched provider but now I can’t port my number or cancel the contract I don’t want
142
Siân
D
Community Member
asked inYour iD Account & App.
cant log in on the app
I’m trying to log in on the app but it keep telling me my details don’t match
574
Siân
D
New
 Contributor
asked inYour iD Account & App.
Naming plans
I’m currently in process of moving my families numbers over to ID mobile. Is there anyway I can apply a nickname to each phone number so I know which person the plan/number is for? Thanks in advance.
485
Siân
J
Active Contributor
asked inYour iD Account & App.
I'm on Contract but plan disconnected
Hello, I'm on monthly payment 2 year contract and the contract is still active and I've been paying via direct debit so payment is upto date as well. However, I noticed I don't have a mobile data and when I logged in the app it says the plan is disconnected. I've used my own credentials and I'm not sure what's happening here. Can you please help?
13814
Siân
Sue Munro
Community Member
asked inYour iD Account & App.
Roaming
I am in Portugal and assume I have roaming. When trying to make a call on my UK number to another UK number I get a message that states 'cannot connect to mobile network'. Why and what needs to change?
121
Siân
G
New
 Contributor
asked inYour iD Account & App.
ID App
When trying to log into the app I am getting a lengthy error message which incudes ‘failed to attest the validity of the general cryptographic key’. Any ideas what to do?
234
N
Sean4960
Community Member
asked inYour iD Account & App.
App
App says my plan is disconnected
394
Matthew T
S
Community Member
asked inYour iD Account & App.
app says my account is closed.
I can't use the app because it says "This plan has been disconnected ". I suspect this relates to the time last year when someone tried to take over the number last year because I can only see bills up to about that time. The number was eventually recovered and I can receive calls on it but I can't see details of my allowances on the app (or elsewhere? )
482
Matthew T
J
Community Member
asked inYour iD Account & App.
password reset not working
Hi there, I've tried to log in on browser a number of times and am stuck in a loop at 'what's your email address' page. It's not accepting my (correct) password. I have reset my password a number of times which doesn't help the situation. I need to increase my roaming allowances but can't login to do so.
162
Siân
M
New
 Contributor
asked inYour iD Account & App.
download app but shows error
Every time I download the app from App Store and try to log on it says an error has occurred
61
Siân
L
New
 Contributor
asked inYour iD Account & App.
number not changed
Hi I've successfully changed number for voice calls yet the texts are the id mobile number still after days and numerous restarts it also states the correct number on my settings for rcs
376
Tyler
J
New
 Contributor
asked inYour iD Account & App.
Why is it so difficult to get a proof of piurchase with IMEI?
I have now been in touch with your live agents 3 times since 18th April regarding proof of purchase with IMEI numbers to be sent out! Still no further forward! This is absolutely ridiculous. We have 2 devices (of which I have provided our IMEI numbers) and now still seem to be no further forward! My insurance company has asked for this before the policy be taken out so need it sorted ASAP as we have holiday booked! Really not happy with the service at all! Mt anxiety is already bad as it is and this is not helping the situation.
294
Siân
S
New
 Contributor
asked inYour iD Account & App.
NO 4g
I am using my ID Sim card in a wifi router. At first it worked fine but will not transfer data anymore. If I put the card into my phone it indicates only 3G. The post code checker confirms I should have a good signal. The Sim card normally in my phone works fine and works in the router.I have not used all of the data. Impossible to contact ID of course. Im about to call the bank and cancel and then require a pay back. Pretty poor service ! Any thoughts ?? Thanks
224
S
L
Community Member
asked inYour iD Account & App.
cant login
I’ve triple checked I’m enetering the correct phone number, email and D.O.B and it still is saying the details don’t match! All I need is to login please help me. I used to have an account but haven’t logged in for a while I think I need to be De-registered
152
N
D
Community Member
asked inYour iD Account & App.
Help please?
Has anyone else damaged their phone and their insurance companies have rejected their claims because ID Mobile contracts do not state your name and address? I am having an absolute mare proving that I bought three ID Mobile contracts because; A. The contract doesn't show my name and address together. B. The contract does not state the IMEI number of the particular phone I am claiming for. I am about to go Financial Ombudsman on both ID Mobile and my insurance company. Both incompetent.
91
Kash
A
New
 Contributor
asked inYour iD Account & App.
Stop Scam Test Messages on Daughter's Phone
Both my daughter and I use ID Mobile. I’ve had my account with ID Mobile for a long time (perhaps 10 years) and my number for over 20 years. My daughter has had her account and number for a little over a year. I receive very few scam phone calls and text message - perhaps 1 a year. My daughter is receiving approx. one every couple of days. Is there a way to prevent my daughter from receiving these messages (or at least reduce it)? Would changing her number help, and how is this done? Is there any reason why she would be receiving so many?
265
Tyler
C
Community Member
asked inYour iD Account & App.
No Apple tv+ link
Did not receive the advertised Apple tv+ link in any email correspondence. Have checked junk mail and order confirmation. Please advise how to redeem this offer. Thanks
141
Siân
J
Community Member
asked inYour iD Account & App.
query
I have registered 3 times for 3 accounts for myself an two children. I have received one SIM card that is for my son, please can you confirm I have another two on the way, as my old 02 account has been deactivated
122
Siân
streakersailor1421
New
 Contributor
asked inYour iD Account & App.
Details not recognised on App
I'm trying to register my details on the app having recently transferred to ID mobile. My number gas successfully transferred but my details are not recognised on thr app. I have tried numerous times, each time ensuring I have added the correct information. Please advise a way forward.
194
Tom
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