Your iD Account & App.

Why is my phone restricted when my bill is pod and I owe nothing!!!!

I’m trying to log on to my account online and on the app but it’s just keep saying “sorry your details do not match our records” I’ve tried multiple times but keep getting the same answer so can’t log in at all.

I no longer have a plan or account but I still have a profile in this community. How do I delete my ID Mobile community profile? Thanks

Hi I have had my sim only for around 10 years. i have a new phone and need my PUK code. I also want to upgrade my sim to 5G, how do i do this please? Steve Devereux

Have downloaded ID app but can’t get one-time passcode to set up my account as I can only get messages from my existing iPhone number and not my new iPad number. Have tried to add it in via Settings, Sign-in & Security, but same problem re non-receipt of one-time passcode. Any ideas?

I have no signal anymore.

My old phone number, call it ...345, was supposed to be transferred over on the 31st March. The new, temporary, phone number (call it ...789), was supposed to be temporary. My new phone (with the new SIM card) makes and takes calls on ...345, however all texts are going through my old phone (with my old sim card), regarding the number ...345. If I send a text or receive a text on my new phone, it uses the ...789 number. This is despite the message app on the new phone saying that it is using the ...345 number. This is also despite the many steps of troubleshooting I have gone through today with various chat agents. Moreover, I am also unable to add my phone number (...345 or ...789) to the ID Mobile app, due to the details being mis-matched? I don’t know what is going on in ID Mobile’s back-end, but it does not inspire confidence. Could somebody PLEASE shed some light on this tomfoolery going on at ID Mobile???

Hi, I am trying to log into the app and website, registered fine, get the next page asking to add my mobile number. It just spins and then errors out saying something went wrong, please try again. During this period I get a text with a verification code, so clearly something is going on back end, but page isn't progressing. From looking around this seems like it may be part of a known issue which is ongoing for 2 months now. Is that correct? Or has it all been fixed and something else is wrong with my account?

Hi I’m trying to ad my id mobile no but it says sorry your details ar incorrect What can I do because I put all the details correct no-name-DOB

Can't add my sons details to new app, telling my details are incorrect

Hi, Please can my Community account be closed down, as I can’t find anywhere in settings to do this and I no longer want the account open. Thanks, Dom

So as stated on my previous post I’ve been getting extremely slow internet speeds over the past few days, this has happened once in the past but seemed to be resolved. However, after looking into this a little more deeply it seems that ID Mobile are restricting my data, is this legal? as i subscribed to the contract understanding that within the uk the unlimited data was truly unlimited? I only use my phone to hotspot to my laptop for day to day business work and using streaming services for myself only, so not like i’m doing anything crazy. I started using a VPN on my phone to test out my theory and i am getting drastically improved speeds (still not the best like, but better than 0.5mbps). Has anyone else looked into this ? because i might dig a little deeper. Seems like a lot of users may have been misled when taking out contracts.

Hello I need to contact ID as I deleted the eSIM as transfer hadn’t been done and couldn’t make calls. Transfer now done and can’t re-use eSIM or make calls. I can’t log in online and don’t get an option to do live chat. Frustrated before contract has even begun

I left Id over two months ago on both SIM cards but now you are sending me messages saying that I still owe you money and it shows that my account is still active but I asked to leave ages ago

I am the business manager of a primary school. The previous manager set up an id mobile SIM years ago which we no longer want. We have no log in details at all for the account. I want to cancel the account following an issue where the sim went dead and we could not contact anyone to sort it out. We now have found another provider. How can I cancel the account? The previous account holder has tried, we can’t do anything. This is getting silly now.

I have two sim contracts for young people, both with the same billing address and email address. I can only see one on the account, how can I access the other?

Every time I go into the app it shows the wrong data allowance on my plan.Ive spoken to customer service twice today and the first advisor said they'd change it there end,but that never happened and the second advisor told me to re install the app,I've done that and it's still wrong,is anyone else having this issue and have you found a way to sort it.Thanks.

No text messages with verification codes are coming through - and then I downloaded the id app and I didn't even get that verification text… Are you blocking numbers? Can you help me log into my account to check it out?

I’m trying to regain access to my account, but the process is broken. I have (I think) a data only SIM, and the authentication codes are never received, so I can never log in to my account.

Hi, A scam program has highlighted scams whereby the scammer ports your mobile number by fraudulently contacting your network provider and using stolen information to get your mobile number ported to a SIM card under their control This can then allow the scammers to receive codes sent over text messages, which many banks still do. How do ID Mobile protect customers from this? Thanks

SInce the upgrade of the ID Mobile App my mobile phone number is no longer recognised by the ID app. This I'm finding frustrating, I'm abroad often and need to keep tabs on my data usage. Even the 7777 number has stopped working. I have no online access to my account for upgrades, bolt ons or phone service. It's been over a year since ID promised to iron out mobile app issue.

Currently on 10gb per month plan and now can't use the phone as it has come up with a 2gb warning limit. How do it get this sorted out.

It's now the following day and my number has not come over to ID. PAC code was used at transfer. I'm getting nervous now. Can someone within ID mobile check what is happening?

Why is my account blocked even though i pay direct debit every month for a service that i cannot access? Yes I live in Thailand but still need this service to access OPT's from the UK.

My sim is in a router so I’m unable to receive a code on it (and I’m not currently in the same part of the country to go and physically take it out and put it into a phone). I have all my account details, how do I access my online account without needing a code sent to my mobile? Thanks.