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Question

plan not showing details online

  • August 1, 2025
  • 3 replies
  • 27 views

I cant see my id plan or contract details when I login?

 

3 replies

Tyler C
iD Mobile Employee
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  • iD Mobile Employee
  • August 1, 2025

Hi there ​@evayling, sorry to hear that. Are you logging into the correct account?

 

If so, what comes up when you do login?

 

Thanks,

Tyler


  • Author
  • New Contributor
  • August 1, 2025

Yes I think so. It shows my correct mobile number but no plan details or option to select


Tyler C
iD Mobile Employee
Forum|alt.badge.img+24
  • iD Mobile Employee
  • August 1, 2025

Hi there ​@evayling, you may need to add your plan to your account. Find out how to here:

 

 

Thanks,

Tyler