Skip to main content
Question

plan not showing details online

  • August 1, 2025
  • 3 replies
  • 43 views
E
New Contributor

I cant see my id plan or contract details when I login?

 

    3 replies

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 1, 2025

    Hi there ​@evayling, sorry to hear that. Are you logging into the correct account?

     

    If so, what comes up when you do login?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    E
    New Contributor
    • evayling
    • Author
    • New Contributor
    • August 1, 2025

    Yes I think so. It shows my correct mobile number but no plan details or option to select

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • August 1, 2025

    Hi there ​@evayling, you may need to add your plan to your account. Find out how to here:

     

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

    Not the answer you were looking for?


    Create a new topic and ask a question to the iD Community.


    Create a topic
    Perk up! Enjoy epic discounts, offers and savings from big-name brands, with the all-new iD Perks.
    Terms & ConditionsAccessibility statement