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Unable access the App as it wont send Text

  • August 1, 2025
  • 5 replies
  • 22 views
J
New Contributor

Hi I have just moved to you and I am trying to get onto the app. It says it will send a code by text with a OTP however it never arrives.

 

jane

Best answer by Tyler C

Hi there ​@JaneBezza, if your number switch has completed, or was due to complete today, it can sometimes take up until 10pm for everything to change over, even if it says it’s complete. Therefore, I’d recommend leaving it today, restarting your phone tomorrow and then retry, and it should then work fine.

 

If not, please don't hesitate to re-contact us here.

 

Thanks,

Tyler

    5 replies

    Tyler C
    iD Mobile Employee
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    • Tyler C
    • iD Mobile Employee
    • August 1, 2025

    Hi there ​@JaneBezza, sorry to hear that. Did you switch your number to us, and if so, when did the switch complete please?

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JaneBezza
    • Author
    • New Contributor
    • August 1, 2025

    Hi Tyler, I switched today using my old number.

    Tyler C
    iD Mobile Employee
    Forum|alt.badge.img+24
    • Tyler C
    • iD Mobile Employee
    • Answer
    • August 1, 2025

    Hi there ​@JaneBezza, if your number switch has completed, or was due to complete today, it can sometimes take up until 10pm for everything to change over, even if it says it’s complete. Therefore, I’d recommend leaving it today, restarting your phone tomorrow and then retry, and it should then work fine.

     

    If not, please don't hesitate to re-contact us here.

     

    Thanks,

    Tyler

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.
    J
    New Contributor
    • JaneBezza
    • Author
    • New Contributor
    • August 1, 2025

    Thanks 😊 

      Tyler C
      iD Mobile Employee
      Forum|alt.badge.img+24
      • Tyler C
      • iD Mobile Employee
      • August 1, 2025

      You’re very welcome ​@JaneBezza. Have a lovely day and welcome to iD! 😀

       

      Please get in touch if any issues tomorrow!

       

      Kind regards,

      Tyler

      Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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