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Your iD Account & App.

Got a question about the iD Mobile app or My Account online? Ask it here!

  • 579 Topics
  • 1,994 Replies
579 Topics
Yoonus Mannan
Community Member
asked inYour iD Account & App.
verificstion code never comes
I changed my email and it logged me out now when I try to log in I forgot my password so when I press forgot password and i put my email and it asks for a verification but it never comes to my email no matter how many times I resent pls help
251
Tom
Robert Alexander Doughty
Community Member
asked inYour iD Account & App.
Unable to use app or online website since March 2024
Yes, thats about it regarding my issue, I have been with ID since 2016 without any problems, however, since March this year, I have been unable to log onto my app on my iPhone or log on using the desktop version on my MacBook, I keep getting told my details are not found. This seriously needs to be fixed because my contract runs out soon and I wish to upgrade my phone to a newer model. If this cannot be fixed soon then ill visit my local store and get them to cancel my current plan completely and pay the difference upfront, as I cannot be doing with the aggro of not being able to simply log onto an app!
741
Matthew T
M
Community Member
posted inYour iD Account & App.
account query
I have some questions about my id account and number
191
Kash
P
Community Member
asked inYour iD Account & App.
switch code
Hello. Two weeks ago I ordered a SIM card for myself and when I wrote my personal details , the phone automatically corrected my name to the name of my girlfriend Vlada. Can you change name to Pavlo? And I not received a mail where the switch code was indicated to change the number to the old one? Can I get it again again? Thanks
421
Kash
K
Community Member
asked inYour iD Account & App.
Account Details pin
Why aren't PIN and PUK details accessible through My Account? It's quite inconvenient to wait until 9am the next day, especially when starting work earlier, if the live chat is closed during the evening and weekends. Many other networks provide this service, so is there a specific reason related to iD Mobile's security or systems that prevents iD Mobile from offering it?
2661
Tom
D
Community Member
asked inYour iD Account & App.
safe search
Remover safe search
382
Lauren
S
Community Member
asked inYour iD Account & App.
Adult content filter greyed out on app and web dash
Hi, the adult content filter isnt toggle...able.. on the app or the webpage. Can you assist? I’ve tried restarting my phone
8712
Lauren
W
New
 Contributor
asked inYour iD Account & App.
App issues
Finally after having been asked to re-register for the new app every day for the last 3 days I've actually got into it. What a waste of time tells me my plan - I know this. Tells me how much data I have left - OK helpful Does not tell me how many minutes I have left for calls. Why? I need to know this. Fix it ASAP
331
Lauren
C
Community Member
posted inYour iD Account & App.
restricted internet
I can’t get onto any websites as it’s saying I’m restricted? any help?
1881
Tyler
B
Community Member
asked inYour iD Account & App.
Mobile App and Web Login broken - how to i get into my account?
How do i get past the error message “Sorry, your account details do not match our records. please try again” which I consistently get when adding my phone number to my new account. I get the same error whether I’m using the App of the web. How do I access my account? The number of frustrated one star reviews for the current App fill me with dread!!
1455
Tyler
Susan Shannon
New
 Contributor
asked inYour iD Account & App.
Email Server Outage
I can’t search in the search bar of my emails as it says Service Outage Try later. This has been ongoing for some time now and I need to search for important emails. How can this be resolved please? I need to find emails and can’t do this
884
Matthew T
N
New
 Contributor
asked inYour iD Account & App.
cant sign into my id account
been trying for past week to log into my id account but its not recognising my email address even though is correct details
1582
Tom
D
New
 Contributor
asked inYour iD Account & App.
upgrade
I placed my upgrade order yday around 12am . I had two emails one confirming order the other saying it had been processed and I'd get another email when dispatched. Well it should be next day delivery but I've heard nothing so it clearly isn't coming today.. So I want to what is happening You took the money out my bank for the upfront payment so where is my phone.
594
Tom
F
New
 Contributor
asked inYour iD Account & App.
App showing wrong number after pax change
Hello I have changed to I'd and imported my number through Pac, all OK. But the app still shows the allocated number. How do I swap it, it also won't let me delete the app account
1773
Tyler
C
Active Contributor
asked inYour iD Account & App.
2 problems - No ID mobile data connection and can't log into app to find out why
For 4 days I’ve had no connection to ID mobile on my phone and I can’t log into the app to get assistance. I don’t know why it’s suddenly disappeared, I’ve had no problem for years. I can’t log into the app. I’ve tried to register for the new app but have only received one text with a verification code. Unfortunately I couldn’t log with it as I was away from my phone. Despite repeatedly requesting verification codes I’ve not received any others and I’m getting a bit desperate about how to resolve this, especially as I can’t seem to phone and talk to anyone about it either. Please can someone help me resolve this?
1892
C
V
Community Member
asked inYour iD Account & App.
ALl phone calls that I make are being diverted to ID mobile
PLEASE HELP Every time I make a call to any number in my phone it diverts to a recorded message on the ID Mobile Customer Payment Helpline - this is happening which ever number I dial so I cant make any phone calls. I can receive calls though. There is no amount outstanding on my bill - I have tried switching my phone on and off etc. PLEASE HELP
931
Tom
Asha Rowlinson
Community Member
posted inYour iD Account & App.
how long is left on my contract
How long is left on my contract
7561
Tom
N
Community Member
asked inYour iD Account & App.
details do not match our records
I'm getting, 'sorry, your details do not match our records" when trying to log in. Live chat is also mot available. Frustrating.
156317
Kash
K
New
 Contributor
asked inYour iD Account & App.
Proof of purchase for claim
Hi, I am needing a proof of purchase/copy of invoice for a claim. How do I go about getting one?
1131
Tyler
L
Community Member
asked inYour iD Account & App.
sorry, your details do not match
Hello id, sadly I'm in the same boat as many others it seems… Have upgraded two days ago to a slightly different rolling sim plan, tried to go into the app to check on allowances, and just keep getting the "sorry your details do not match our records" pop up. Could I please ask an agent to help? I have looked for the live chat option, but currently seems unavailable? Thank you!
1922
Matthew T
Blodwin
Community Member
asked inYour iD Account & App.
id app
why won’t the app reconize my email address
101
Tyler
Asa Gough
Community Member
posted inYour iD Account & App.
sneding codes to a number i dont have access too
How am I supposed to activate my replacement sim when it wants to send a code to the same number, when the old SIM card is obviously lost otherwise I wouldn’t be ordering a replacement?
431
Tyler
M
Community Member
asked inYour iD Account & App.
Paid my bill, can't access servives?
Basically in the title but what gives?
181
Tyler
K
Community Member
asked inYour iD Account & App.
please help me update my direct debit details.
I get and oops message in the app and I have no other way of talking to someone to make the change as far I can see. Can someone who works for id mobile please contact me. Thanks
592
Tyler
Robert Sullivan
Community Member
asked inYour iD Account & App.
possible scam
I have been asked to update your web connection app you sent a six figure number to provide access and now want my mobile number surely you have this? I am writing from my home computer. can you confirm this is a general update.
312
Tom
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