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Helpful Contributor
May 30, 2026
Question

help needed euth activation

  • May 30, 2026
  • 3 replies
  • 13 views

Have I got to activate SIM somewhere before trying to add to my app where I have 2 other numbers I don't understand any of it so upset 

Teresa

 

    3 replies

    Owethu M
    iD Mobile Employee
    iD Mobile Employee
    June 1, 2026

    Hi ​@Hedges

     

    We're sorry to hear that you're feeling upset. We understand that managing multiple numbers on the app can be confusing, and we're happy to explain the process.

     

    If your SIM has already been activated, you can add the new number to your existing iD Mobile app account by following these steps:

    • Log in to the iD Mobile app
    • Select Account
    • Scroll down and choose Manage Accounts
    • Select Add Account
    • Enter the mobile number you would like to add
    • Complete the verification process when prompted
    • Once verified, the number should appear alongside your other numbers in the app

    If the new number has not yet been registered, you may first need to select Register on the login page and follow the on-screen instructions to create access for that number.

     

    Owethu

    HedgesAuthor
    Helpful Contributor
    June 1, 2026

    Sorted thank you

    Hosai W
    iD Mobile Employee
    iD Mobile Employee
    June 2, 2026

    Hi ​@Hedges,

    I am glad that this is now sorted for you.
    If you do require any further assistance, please drop us a message and we would be more than happy to assist.

    Thanks,
    Hosai

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.