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Nijflexflame01
Community Member
May 28, 2026
Question

HOW DO i ACCESS MY ACCOUNT?

  • May 28, 2026
  • 1 reply
  • 53 views

Im trying to log into my account  , however my phone number attached to this account I know longer use anymore so I cannot input a verification code to log into my account - what should I do? 

    1 reply

    Owethu M
    iD Mobile Employee
    Owethu M
    iD Mobile Employee
    May 28, 2026

    Hi ​@Nijflexflame01, 

     

    We’re sorry to hear that you are unable to access your account.

     

    Please note that the One Time PIN required for login verification is only sent to the iD Mobile number linked to the account. Unfortunately, without access to that SIM/number, you would not be able to complete the login process.

     

    Owethu

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