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Community Member
faerylark
Community Member
June 1, 2026
Question

Can't create account due to PAC number not being entered

  • June 1, 2026
  • 1 reply
  • 29 views

I have registered with ID mobile and changed over - I am still using my old sim and can’t work out how to change the PAC number. I can’t register with ID mobile because I am not on their sim (as my new phone has my old number) -HELP! I just need to speak to someone or access the account so I can change my ID mobile number to y old number. My ID number does not go to any phone so I can’t access the code they send to change over. 

    1 reply

    Hosai W
    iD Mobile Employee
    Hosai W
    iD Mobile Employee
    June 2, 2026

    Hi ​@faerylark,
     

    I've just sent you a private message to help get this sorted.

    To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

    You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

    I'll speak to you there.
     

    Thanks,
    Hosai

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