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i dont know how to register a new number

  • May 30, 2026
  • 3 replies
  • 23 views
H
Helpful Contributor
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I'm confused new SIM arrived .  I already have 2 numbers on my app when I had help.  I have a new number to add BUT I DONT UNDERSTAND HOW TO REGISTER IT please help.  I need to see and use all 3 numbers on my app?

Teresa 

Best answer by Owethu M

Hi ​@Hedges, 

 

If you already have two numbers showing in your iD Mobile app and would like to add a third number, please follow these steps:

 

  • Log in to the iD Mobile app
  • Select Account
  • Scroll down and select Manage Accounts
  • Choose Add Account
  • Enter the mobile number of the new SIM/account
  • Complete the verification process when prompted
  • Once verified, the new number should be linked to your existing login

If the new number has not yet been registered, you may first need to register it by selecting Register on the login page and following the on-screen instructions.

Owethu

    3 replies

    Owethu M
    iD Mobile Employee
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    • Owethu M
    • iD Mobile Employee
    • Answer
    • May 31, 2026

    Hi ​@Hedges, 

     

    If you already have two numbers showing in your iD Mobile app and would like to add a third number, please follow these steps:

     

    • Log in to the iD Mobile app
    • Select Account
    • Scroll down and select Manage Accounts
    • Choose Add Account
    • Enter the mobile number of the new SIM/account
    • Complete the verification process when prompted
    • Once verified, the new number should be linked to your existing login

    If the new number has not yet been registered, you may first need to register it by selecting Register on the login page and following the on-screen instructions.

    Owethu

    H
    Helpful Contributor
    Forum|alt.badge.img+1
    • Hedges
    • Author
    • Helpful Contributor
    • May 31, 2026

    Thank you the word register NEVER appeared I've done it hopefully ok

    Z
    iD Mobile Employee
    Forum|alt.badge.img+9
    • Zandile M
    • iD Mobile Employee
    • June 2, 2026

    Hi ​@Hedges 

     

    Thank you for your response.

    I apologise for any confusion caused by the wording. I'm glad to hear that you've been able to complete the process.

    If everything was submitted successfully, you should be all set. However, if you experience any issues or are unsure whether the request has gone through correctly, please let us know and we'll be happy to check this for you.

    Thank you, and please don't hesitate to get back in touch if you need any further assistance.

     

    Thanks,

     

    Zandie m

    The iD Mobile Team 

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