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name and address

  • May 27, 2026
  • 1 reply
  • 2 views

I am trying to update my name and address but not receiving the text to do so. Help please

1 reply

Owethu M
iD Mobile Employee
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  • iD Mobile Employee
  • June 1, 2026

Hi ​@Wkelly92,

 

We're sorry to hear that you're not receiving the verification text required to update your name and address.

 

As we'll need to access and review the account to investigate why the text message isn't being received, please contact us via Live Chat. A member of the team will be able to complete the necessary security checks and assist you further with updating your details.

 

Owethu