Hey there ​@Wena, sorry to hear that. Have you tried via both the app and website?

Also, are you on the main registration page, and having this issue, or on the “add a plan” page, where you’re already logged into an already created account for another contract, and trying to add this plan to the same account?

Thanks,

Tyler

Yes I’ve tried both the app and website, same thing happens.

I’ve created the account ok, then I log in and it says “Success. You’re all set all we need now is your id mobile number”. I add the number, surname, and date of birth, as asked, click “Next” and it says its sending a pin code by text. I never receive the text.

I’ve done this multiple times now and had the input checked by someone else and I never get the text.

Eventually the page times out.

Hey there ​@Wena, sorry to hear that. And to confirm, the iD Mobile SIM card is inside your device and active right now?

Thanks,

Tyler

Yes the phone is active.

Hi ​@Wena, thank you for confirming. Are you able to receive other texts, and other one-time codes okay?

Thanks,

Tyler

Yes, I get that kind of thing regularly.

SOLVED

Thank you for your help with this. I had somebody look at it this morning and they found the texts from iD mobile were going to some sort of junk mailbox, which I didn’t know existed. All working now.

Hi ​@Wena 

We’re glad it’s been solved.

If you need any further assistance, please let us know!

Anika