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Question

Can't add my phone to my account

Forum|Forum|1 year ago
July 17, 2025
15 replies
106 views

I recently created an id mobile account so I can turn on roaming on my phone (which I’ve had for about a year). When I try to add my phone to the account it accepts the details and says that it has sent a pin code by text to my phone but no pin code is ever received.

No error message appears and the timeout just runs down leaving me back where I started. I have tried this several times now, and even tried the American format date but the result is always the same. I have tried this from both the website and the app with the same result.

My phone is working correctly and receives SMS texts all the time.

How do I proceed from here ?

Tyler C

iD Mobile Employee

Hey there @Wena, sorry to hear that. Have you tried via both the app and website?

Also, are you on the main registration page, and having this issue, or on the “add a plan” page, where you’re already logged into an already created account for another contract, and trying to add this plan to the same account?

Thanks,

Tyler

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W

WenaAuthor

New Contributor

Yes I’ve tried both the app and website, same thing happens.

I’ve created the account ok, then I log in and it says “Success. You’re all set all we need now is your id mobile number”. I add the number, surname, and date of birth, as asked, click “Next” and it says its sending a pin code by text. I never receive the text.

I’ve done this multiple times now and had the input checked by someone else and I never get the text.

Eventually the page times out.

Tyler C

iD Mobile Employee

Hey there @Wena, sorry to hear that. And to confirm, the iD Mobile SIM card is inside your device and active right now?

Thanks,

Tyler

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WenaAuthor

New Contributor

Yes the phone is active.

Tyler C

iD Mobile Employee

Hi @Wena, thank you for confirming. Are you able to receive other texts, and other one-time codes okay?

Thanks,

Tyler

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W

WenaAuthor

New Contributor

Yes, I get that kind of thing regularly.

W

WenaAuthor

New Contributor

SOLVED

Thank you for your help with this. I had somebody look at it this morning and they found the texts from iD mobile were going to some sort of junk mailbox, which I didn’t know existed. All working now.

A

Anika A

iD Mobile Employee

Hi @Wena

We’re glad it’s been solved.

If you need any further assistance, please let us know!

Anika

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L

Lozzw69

New Contributor

Just got new IDMobile account - on the basis of many GB and roaming. Am now in Spain and roaming does not work. I used this same phone with Vodaphone last October… no problems. All very well to say turn on roaming in the app. But how/where?

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Lozzw69

New Contributor

I am only writing this cos I got on my hotel wifi!