I recently created an id mobile account so I can turn on roaming on my phone (which I’ve had for about a year). When I try to add my phone to the account it accepts the details and says that it has sent a pin code by text to my phone but no pin code is ever received.No error message appears and the timeout just runs down leaving me back where I started. I have tried this several times now, and even tried the American format date but the result is always the same. I have tried this from both the website and the app with the same result.My phone is working correctly and receives SMS texts all the time.How do I proceed from here ?

Hey there @Wena, sorry to hear that. Have you tried via both the app and website?Also, are you on the main registration page, and having this issue, or on the “add a plan” page, where you’re already logged into an already created account for another contract, and trying to add this plan to the same account?Thanks,Tyler

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