Hey there ​@Wena, sorry to hear that. Have you tried via both the app and website?

Also, are you on the main registration page, and having this issue, or on the “add a plan” page, where you’re already logged into an already created account for another contract, and trying to add this plan to the same account?

Thanks,

Tyler

Yes I’ve tried both the app and website, same thing happens.

I’ve created the account ok, then I log in and it says “Success. You’re all set all we need now is your id mobile number”. I add the number, surname, and date of birth, as asked, click “Next” and it says its sending a pin code by text. I never receive the text.

I’ve done this multiple times now and had the input checked by someone else and I never get the text.

Eventually the page times out.

Hey there ​@Wena, sorry to hear that. And to confirm, the iD Mobile SIM card is inside your device and active right now?

Thanks,

Tyler

Yes the phone is active.

Hi ​@Wena, thank you for confirming. Are you able to receive other texts, and other one-time codes okay?

Thanks,

Tyler

Yes, I get that kind of thing regularly.

SOLVED

Thank you for your help with this. I had somebody look at it this morning and they found the texts from iD mobile were going to some sort of junk mailbox, which I didn’t know existed. All working now.

Hi ​@Wena 

We’re glad it’s been solved.

If you need any further assistance, please let us know!

Anika

Just got new IDMobile account - on the basis of many GB and roaming. Am now in Spain and roaming does not work. I used this same phone with Vodaphone last October… no problems. All very well to say turn on roaming in the app. But how/where?

I am only writing this cos I got on my hotel wifi!

Hi ​@Lozzw69 

If you have registered for you app. Please check if the roaming feature is turned on via the steps below.

To turn on roaming in the iD Mobile app, follow these steps:

Open the app and sign in.
Tap Services or Manage Plan.
Look for Roaming or Data Roaming settings.
Toggle Roaming to ON.
If you are travelling outside the UK, also check:
Spending Cap / Bill Cap and set it to £0 to avoid
Purchase any required roaming add-ons if needed.

Michael Z

I had roaming turned on. My cap was £5, I changed it to £8. I reset it at settings level… i did everything suggested. Auto choose mob provider and turn it off and opt for Voda orange or Movistar. Nothing… tried to link itself to movistar but dropped out.

went into Ibiza town today and went to a phone shop. Two people there did all, went to IDMobile website, used chatgpt. Etc. in the end I bought a different vodafone sim for 10euro which has 90gb. Not great tbh. I bought IDMobile because of the toaming. Useless if i have to fanny about getting a different sim every time I’m not in UK

Hi ​@Lozzw69,

Thank you for your response.

We’re really sorry to hear about the continued issues you experienced while roaming, especially after trying all the recommended steps including enabling roaming, adjusting your cap, and manually selecting networks.

We completely understand how frustrating it is to still be left without service while abroad.

We’d like to look into this further for you. Please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat or reach out via our official social media direct messaging channels, and one of our team will be able to investigate and assist you directly.

Thank you for your patience, and we’re sorry again for the inconvenience caused while you were travelling.

Thanks.

In the end, I gave up trying. I googled it. Came on here. Did all that was suggested. Manual selection, resetting etc. got absolutely nowhere. Spoke to one of IDMobile support staff who claimed i was using roaming… stats showed 16kb of data as far as I could see. Ended up buying a €10 voda sim and worked immediately. Shop i got it in was little indy phone shop in Ibiza Town and they were sure they would get IDMobile to work - they did all the stuff I did. Got nowhere. One of them said she has a cheap esim that just wont work in France so she just buys a sim for when she goes as her deal at home is so good. 
i was with vodafone on contract before switching and never had to do anything when going abroad. Just got welcome to wherever when landing.

Hi ​@Lozzw69 

Thank you for sharing your experience with us.

We're sorry to hear that you were unable to get your roaming services working despite trying the troubleshooting steps suggested and contacting our support team. We appreciate how frustrating it must have been to spend time attempting to resolve the issue while abroad, only to have to purchase an alternative SIM card to stay connected.

While many customers are able to use their iD Mobile service abroad without any additional setup, we understand that this was not your experience, and we apologise for the inconvenience caused. We also appreciate the detailed feedback regarding the troubleshooting you carried out and your interaction with our support team.

 Please contact our Live Chat team here: https://www.idmobile.co.uk/live-chat or reach out via our official social media direct messaging channels, and one of our team will be able to investigate and assist you directly.

Thank you,

Zandile m 

The iD Mobile Team