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Question

Activated Esim with wrong phone

  • June 3, 2026
  • 1 reply
  • 11 views
L
Community Member

I was transferring my E sim to a new phone but accidentally scanned the QR code with the wrong phone, and now I can’t create a new E sim as the SMS verification doesn’t work

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • June 4, 2026

    Hi ​@lovelycurry,

     

    I am so sorry to hear that this has happened. As this is a public platform, I’m unable to assist with account-specific queries here for security reasons. However, our team will be more than happy to help you via live chat. Please use the following link to get in touch: https://www.idmobile.co.uk/live-chat.

     

    Once connected, simply explain your request and an advisor will assist you further.

     

    Thank you for your understanding.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

     

    Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

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