Used to have an account when I first got a contract, now accounts have changed?
Have registered for new account, however when registering my number, I'm not received the text with a 6 digit code.
Is there another way too verify your number, or get access to your account?
+25Hi
When did you last access the iD Mobile app logged in? Approximately.
Tom
+25Hi
Okay, you’ll likely need to register again as around April 2024 we fully updated and revamped our app, meaning everyone would need to register again.
Are you still having issues with registering?
Tom
Yes I'm attempting to register with a new account, but I not receiving the verification text when I add my number, this was outlined in my first post.
+25Hi
We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.
To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.
Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview
We’ll see you there.
Tom
Ive just joined ID mobile and they are sending me a one time passcode 8 digits to register my sim to be able to use it but the text will not come to my phone?
+8HI
Can you please confirm whether you have now received the order successfully?
Please note that the One Time PIN (OTP) is only sent to the iD Mobile number linked to the order.
Owethu
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Need help? Email CommunitySupport@idmobile.co.uk with your iD Community username.
