Registration text not recieved

Forum|Forum|1 year ago
July 29, 2025
7 replies
120 views

Used to have an account when I first got a contract, now accounts have changed?

Have registered for new account, however when registering my number, I'm not received the text with a 6 digit code.

Is there another way too verify your number, or get access to your account?

Tom

iD Mobile Employee

Hi @cjnfon

When did you last access the iD Mobile app logged in? Approximately.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cjnfonAuthor

New Contributor

@Tom 2 years ago when my contract started

Tom

iD Mobile Employee

Hi @cjnfon

Okay, you’ll likely need to register again as around April 2024 we fully updated and revamped our app, meaning everyone would need to register again.

Are you still having issues with registering?

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

C

cjnfonAuthor

New Contributor

@Tom

Yes I'm attempting to register with a new account, but I not receiving the verification text when I add my number, this was outlined in my first post.

Tom

iD Mobile Employee

Hi @cjnfon

We’ll shortly send you a Private Message to your Community account, so we can discuss your issue further.

To access your messages, click your profile picture in the top right hand corner and then click ‘Private Messages’.

Alternatively, if you are currently logged in, you can use the following link: https://community.idmobile.co.uk/inbox/overview

We’ll see you there.

Tom

Did my comment help answer your question? If so, don't forget to mark the response as the Most Helpful Answer.

L

Lee Bromwich

New Contributor

Ive just joined ID mobile and they are sending me a one time passcode 8 digits to register my sim to be able to use it but the text will not come to my phone?