Hi ​@ZooRob, 

Thank you for reaching out.

You can update your billing address through the iD Mobile app by following these steps:

• Log in to the iD Mobile app
• Select Account
• Choose Personal Details
• Select Address Details
• Enter your new address information
• Follow the on-screen instructions to verify and save the changes

If you're unable to update the address through the app, or if you experience any issues during the process, please contact us via Live Chat or send us a direct message through our social media platforms. A member of the team will be happy to assist you further.

Owethu

Hello, 

I do all of that but when I want to change my address it just won't let me change or delete the first line of the address 

Hi ​@ZooRob, 

I've just sent you a private message to help get this sorted.

To find it, click your profile picture in the top-right corner and select ‘Private Messages’.

You can also use this direct link to your inbox: https://community.idmobile.co.uk/inbox/overview

I'll speak to you there.

Thanks, 

Anneline