Community Member

phone. ot working since switxh yesterday

Forum|Forum|4 months ago
June 3, 2026
1 reply
21 views

New phone switched over yesterday from my previous provider and unless I’m on my home WiFi my phone has absolutely no connection outside of the house and says emergency only when I try to call etc ?? Please help

Gemma M

iD Mobile Employee

Hi @Sdonnelly,

Thanks for getting in touch and we’re sorry to hear you’re having issues after switching over.

If your phone is showing “Emergency calls only” when you leave WiFi, this usually indicates the device isn’t properly connecting to the mobile network yet.

Please try the following steps:

General checks (both iPhone & Android):

Restart your phone
Turn Airplane Mode on for 30 seconds, then off again
Make sure Mobile Data is turned ON
Ensure Data Roaming is enabled
Check you are not in Flight Mode or Offline mode
Remove and reinsert the SIM (if applicable)

iPhone:

Go to Settings > Mobile Data > Network Selection
Turn off Automatic and manually select the iD Mobile / Three network
Go to Settings > General > Transfer or Reset iPhone > Reset > Reset Network Settings
Restart the device

Android:

Go to Settings > Connections > Mobile Networks
Tap Network Operators and select iD Mobile / Three manually
Go to Settings > General Management > Reset > Reset Network Settings
Restart the device

If the issue continues after trying the above, please test your SIM in another handset if possible. If it still shows no service, the SIM may not have fully provisioned yet or may need replacing.

In that case, please contact our Live Chat team for further assistance: https://www.idmobile.co.uk/live-chat

Regards,

Gemma M

The iD Mobile Social Media Team

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