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New Contributor
May 26, 2026
Question

cant find new number

  • May 26, 2026
  • 5 replies
  • 54 views

My wife has switched to id from o2 and has not received a email or txt to activate her new sim I try to talk in the chat but the bot always asks for the mobile number of the account and there no email not txt so she does know the new phone number any help much appreciated 

    5 replies

    Geluk
    Silver Contributor
    Silver Contributor
    May 26, 2026

    Once inserted in phone the NETWORK will automatically activate the SIM; send a text from it to someone who’ll see your new number, or go into phone’s SIM settings to see your new number.

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    BlatchyAuthor
    New Contributor
    May 26, 2026

    Sorry my mistake it’s not a SIM card  it’s a eSIM not a physical one but no email or txt so don’t know the new number to log in anywhere 

    iD Mobile Employee
    May 26, 2026

    Hi ​@Blatchy 

     

    Have you check via the spam/junk folder to check the contract summary to see if you can find her number.

     

    -Michael Z

     

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    BlatchyAuthor
    New Contributor
    May 26, 2026

    Yes nothing in there just need to find out the new number 

    iD Mobile Employee
    May 26, 2026

    Hi ​@Blatchy,

     

    Thank you for your response.

     

    We would be happy to provide the new number and arrange for an eSIM to be sent.

    However, if the account is under your wife’s name, she will need to contact us directly via email at socialqueries@idmobile.co.uk, or reach out to us via Facebook or Instagram, as we are required to speak with the account holder directly in order to proceed.

     

    Thanks.

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