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i was blocked while browsing for a new phone on ID website

  • May 22, 2026
  • 1 reply
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P
Community Member

I was blocked while using the ID app to browse for a new phone 

    1 reply

    Gemma M
    iD Mobile Employee
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    • Gemma M
    • iD Mobile Employee
    • May 30, 2026

    Hi ​@Portable,

     

    Thanks for getting in touch.

     

    We're sorry to hear you've been blocked while using the iD Mobile app to browse for a new phone.

     

    We'd recommend contacting our Sales team via Live Chat. They'll be able to investigate further and help you continue with your upgrade or purchase.

     

    We apologise for the inconvenience caused and hope this gets resolved quickly.

     

    Regards,

     

    Gemma M

    The iD Mobile Social Media Team

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